Hays Specialist Recruitment Limited Hiring for Service Manager – Housing at Middlesbrough Full Time

Your new company A highly regarded housing association, dedicated to providing the highest level of Customer Services to Tennants

Your new role
As a key member of the Customer Experience Management Team, you will be responsible for managing and monitoring all elements of extra care and sheltered housing performance including domiciliary care services where those are provided. You will ensure all regulatory and legislative responsibilities are achieved and that the services meet the highest possible standard.

Provide leadership and strategic direction across organisational teams to ensure innovative, customer focused, cost-effective services are designed, delivered, monitored and continually improved providing support and advice for the Directorate.

Responsible for delivering objectives, ensuring an excellent customer experience and cost-effective delivery, in line with performance targets and service standards for support services across all schemes.

The post holder will manage internal teams, encourage collaboration across disciplines, develop key relationships with internal and external stakeholders, monitoring their performance where appropriate and delivering all activities in line with company values and brand, embedding a culture that delivers results and service excellence

What you’ll need to succeed Previous experience is essential

What you’ll get in return The opportunity to join a fantastic team and organisation

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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