WATERDOWN AUTO PARTS is Looking For E-Commerce Chat Representative at London, ON Full Time

Waterdown Auto Parts is a reputable and customer-centric provider of automotive parts and accessories. With a strong online presence, we are committed to delivering exceptional customer experiences through our e-commerce platform. We are seeking a dedicated E-Commerce Chat Representative to join our team and assist our customers in making informed purchasing decisions and resolving queries promptly.

As an E-Commerce Chat Representative at Waterdown Auto Parts, you will play a vital role in delivering top-notch customer service to our online shoppers. You will engage with customers in real-time through our online chat platform, providing assistance, product information, and resolving issues to ensure a seamless shopping experience. Your communication skills, product knowledge, and problem-solving abilities will contribute to maintaining our reputation for excellent customer support.

Responsibilities:

• Respond to customer inquiries, product questions, and assistance requests through online chat in a timely and courteous manner.
• Provide accurate information about automotive parts compatibility, pricing, availability, and promotions.
• Assist customers with navigating our e-commerce website, locating products, and completing online orders.
• Address and resolve customer concerns, complaints, and technical issues related to the website or products.
• Collaborate with internal teams to relay customer feedback and contribute to improving our online shopping experience.
• Maintain thorough and up-to-date knowledge of our product offerings, policies, and procedures.
• Strive to meet and exceed individual and team performance metrics for response time, customer satisfaction, and issue resolution.

Requirements:

• High school diploma or equivalent; relevant college education is a plus.
• Previous experience in customer service, preferably in an e-commerce or online support role.
• Strong written communication skills with a keen eye for detail and grammar.
• Proficiency in typing and multitasking while engaging in live chat interactions.
• Basic knowledge of automotive parts and terminology is advantageous.
• Familiarity with e-commerce platforms and website navigation.
• Ability to remain composed and customer-focused in fast-paced and challenging situations.
• A positive attitude, empathetic approach, and a passion for delivering exceptional customer service.
• Flexibility to work in shifts, including evenings and weekends.

Job Type: Part-time
Part-time hours: 25 per week

Salary: $19.85 per hour

Expected hours: 25 – 30 per week

Benefits:

• Dental care
• Flexible schedule
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Morning shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• London, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Shift availability:

• Day Shift (preferred)

Work Location: In person