Omega Healthcare is hiring A Accounts Receivable and Insurance Follow-up specialist . Must reside in the United States and have at least 2 years of consistent experience. This is a remote opportunity.
· High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
· Proven experience in a customer service or call center role, preferably within the healthcare industry.
· Solid understanding of medical billing processes, insurance terminology, and reimbursement practices.
· Excellent verbal communication skills, with the ability to effectively explain complex billing and insurance concepts to patients.
· Strong active listening skills to understand patient concerns and provide appropriate resolutions.
· Detail-oriented with strong organizational and multitasking abilities to manage multiple patient calls and accounts simultaneously.
· Proficient computer skills and experience with electronic health records (HER) or billing software systems.
· Compassionate and empathetic personality to handle patient inquiries and concerns with sensitivity and professionalism.
· Ability to remain calm and composed in stressful situations, and effectively de-escalate any conflicts or disputes.
· Strong problem-solving skills and the ability to think critically to identify and implement appropriate solutions.
· Good communication skills
· Customer service skills
· Problem solving skills
·
Why Choose Omega Healthcare
Omega Healthcare has the largest medical coding staff in the world, deep healthcare expertise, and unmatched proprietary capabilities. Omega Healthcare offers a full benefits package, life insurance, pet insurance, CEUS, PTO, 401-K match, employee discounts, supportive managers, all remote opportunities and more!
Respect for the Individual
We treat people with dignity and the highest level of respect.
Transparency
We encourage all Omega Healthcare team members to express their views openly and honestly.
Equal opportunity for all
We value diversity and provide equal opportunity for employment, learning, and growth within the organization.
Collaboration
We encourage a participatory workplace by promoting team spirit and celebrating team accomplishments.
Job Type: Full-time
Pay: $23.00 – $26.00 per hour
Benefits:
Schedule:
Experience:
Work Location: Remote
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