Change Inc Hiring for Care Coordinator at Middletown, CT Full Time

FLSA Status: This position is NON – EXEMPT in relation to the pay provisions of the Fair Labor Standards Act. Normal agency business hours are

9:00am to 5:00pm, Monday through Friday. However, from time to time working hours may extend beyond normal business hours. If this occurs, compensation will follow Wage and Hour guidelines established under the Fair Labor Standards Act as identified in Change, Inc. Personnel Policies and Procedures.

Purpose

The Care Coordinator is responsible for ensuring maximum service utilization metrics are being met. This position is also the hub of communications between the internal staff, service recipients and external contacts, acting as an advocate. Excellent, in-depth knowledge of company service and programs as well as effective communication skills is a must.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Cooperate with other members of the interdisciplinary team when coordinating services to ensure the service recipients total regimen of care is maintained.
2. Coordinate staffing to ensure the consumers total regimen of care is maintained
3. Schedules shifts and hours by matching caregiver qualifications and availability to the needs of the Individual’s.
4. Coordinates the “start” of services by effectively communicating with the Referral Sources, Financial Coordinators, Human Resources and the Direct Care Staff
5. Provides timely and accurate information to incoming referral sources.
6. Manage scheduling changes including call outs and the time off requests by the direct care staff.
7. Maintains accurate record of caregiver availability and the Individual’s plan.
8. Addresses and resolves case load issues in a timely manner, as well as providing timely feedback to the company regarding service failures and/or Individual’s concerns as needed.
9. Communicate with s/recommendations concerning any changes in Individual’s condition and other activities as required.
10. Communicate to the interdisciplinary team the s and recommendations concerning any changes in staffing
11. Escalate complaints and grievances from service recipients and staff as necessary.
12. Provide accurate documentation of necessary occurrences (i.e. Unusual Incidents)
13. Conduct provider s – Monthly notes (i.e. Elder Care and Mental Health Waiver)
14. Assist in the process of collecting encounter notes for review in a timely manner
15. On-Call rotation as assigned
16. Other duties as assigned

Requirements

• Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism.
• Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
• Must be able to work with ill, disabled, elderly, emotionally upset, and potentially hostile people within the facility.
• Must have exceptional communication skills for interaction with supervisors, employees, residents, and families.

Competencies

1. Person-Centered Care Focus.
2. Problem Solving/Analysis.
3. Time Management.
4. Communication Proficiency.
5. Teamwork Orientation.
6. Technical Capacity.

Required Education and Experience
1. Bachelor’s Degree preferred.
2. Customer service experience.
3. Knowledge of health care industry preferred.
4. Supervisory experience.

SJ

Salary: $19-$22/hr