National Monitoring Center Hiring for Phone Operator/Customer Service at Irving, TX Full Time

Since 2001, National Monitoring Center is an industry leading third party Alarm System monitoring company, and a member of the Netwatch Group. Each member of the Netwatch Group aims to bring a sense safety to all our customers across the globe.

Further details regarding our organization can be found at www.NMCcentral.com

Would you describe yourself as:

· Precise

· Having Strong Follow Through

· Open Minded

· Enthusiastic to Learn

· Problem Solver

· Meticulous

· Honest

· Determined

If this specifically describes you, please continue reading the job description!

Job Description

This position is an Inbound Operator (PBX) role for a security alarm monitoring facility. Our goal is to quickly identify where the call needs to be directed and complete the call connection in a friendly and professional manner.

Essential Responsibilities

1. Agents will process a high volume of inbound telephone calls

2. Provide top tier customer service in a clear and positive presence

3. Accurately connect the caller to the proper extension

4. Interactions will include conversations with customers, dispatching agencies such as Police or Fire departments and Alarm Companies we are partnered with.

5. There are no sales and no call quotas with this position.

This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice

Education and Experience

· Required – High School Diploma or Equivalent

· One year customer service experience preferred

· Strong communication skills required

· Solid computer skills, including ability to work effectively and efficiently within Microsoft office required

· Proven ability to learn processes, procedures and computer software quickly required

· Required – Candidates must be able to pass a background check and be licensed by the state as an Alarm Agent

Work Environment

This job operates in a clerical, open-environment, office setting. This role routinely uses standard office equipment such as computers and phones. This is an in-office position.

Physical Demands

This is a largely sedentary role.

Position Type and Expected Hours of Work

This is a full-time, non-exempt position. Employees are expected to work Holidays that fall on their scheduled shift. Agents are usually on the shift they are hired on for a minimum 1 year, before being allowed to change to another shift.

Shifts Available:

• 5:00 am – 1:30 pm with an option of two of days Wednesday, Thursday, or Friday

or

• 11:30 pm – 8:00 am with Monday and Tuesday off

Training:

Paid training for this position will be provided to all new hires. The training schedule requires full attendance. Planned start date is 8/21. Training is Tuesday, Wednesday, Thursday from 7:00 am to 3:30 pm.

Company Benefits

· 401k

· PTO

· Weekly pay

· Direct Deposit

· And more

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Overnight shift
• Overtime

Application Question(s):

• Do you have a bubbly tone and a friendly phone presence?
• What is your preferred shift, 5:00 am – 1:30 pm or 11:30 pm -8:00 am?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person