NOVICA Hiring for Seasonal Customer Service Associate (Work From Home) at San Antonio, TX Full Time

About NOVICA

NOVICA is a global humanitarian company headquartered in Los Angeles and affiliated with National Geographic. We work with thousands of artisans through our international offices in Asia, Latin America, and Africa. Our mission is to empower artisans to improve their lives by promoting their art, life story, and cultural heritage to a worldwide audience via the Internet. For more information, please visit our website at www.NOVICA.com.

Job Summary

The Seasonal Customer Service Associate will assist customers via phone, email, and chat. This is a seasonal position that ends on 1/15/2024. This is a work-from-home position.

Seasonal Customer Service Associate Responsibilities:

*Placing orders over the phone. *Acknowledging and resolving customer issues. *Answering product questions, return requests, and order status inquiries. *Communicating with customers through various channels (phone, email, chat, and text). *Other customer service, operations, and administrative duties as needed. *Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

*Fast learner who can quickly capture and understand new concepts *Excellent verbal and written communication skills. *Excellent phone skills and pleasant phone demeanor *Organized with attention to detail. *Strong PC Skills. *Able to work independently. *Patience in handling a diverse array of customer needs and requests. *Must be dedicated, responsible, positive-minded, trustworthy, and organized. *Personal PC or MAC with high-speed internet. *2+ years of customer service experience

Preferred Qualifications:

*Experience shopping online *Call center experience a plus

Available Schedules:

*Sunday through Thursday between the hours of 10 am and 7 pm. *Tuesday through Saturday between the hours of 9:30 am and 6:30 pm.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $14.00 – $15.00/hour.

About NOVICA: NOVICA is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.novica.com.

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