Listing Mirror Hiring for SaaS Onboarding & Implementation Manager at Remote Full Time

As an onboarding and implementation manager, you will be tasked with providing a superior customer experience to our users through the post-sales process. You will understand the use case of a newly converted business, develop a plan for the business to implement the software into their practices, then train new businesses to properly integrate our software into their everyday workflows.

Requirements:

• 3+ years of experience at a software product company in a similar role.
• Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.
• Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.
• Ability to learn quickly and become an expert in the product.
• Comfortable speaking and presenting using video.
• Be self-motivated to work remotely in EST.

Company Overview:

Listing Mirror is a small company working to solve ecommerce problems for online sellers. Our mission is to create the best software for selling online, enabling sellers to sell more and work less.

Our clients run online stores across multiple channels (Amazon, eBay, Walmart, Shopify, & more). Our platform manages Listings, Inventory, and Orders from a single hub – saving our users a massive amount of time and replacing antiquated and cumbersome single use tools with our amazing and ever improving Listing Mirror platform.

We are always seeking to move fast and innovate. We’re passionate about what we do and the clients we serve. We’ve got many years of growth ahead of us, so you’d be joining our team for the long-haul with endless possibilities for professional development. We all contribute to the direction of the product and the company, and we all make a huge difference in the success of Listing Mirror!

What You’ll Do:

• Educate customers about the product and set them up for success
• Train users using video meetings
• Improve product adoption
• Answer users’ questions using chat, email, and recorded videos
• Create new user resources such as articles, PDFs, webinars, etc.

Qualities We’re Looking For:

• Analytical skills, detail-oriented, able to help customers solve problems.
• Work independently, a fast learner in an unstructured environment.
• Organized, goal-oriented.
• Excited to join as an early employee.
• Helpful, energetic, ambitious, positive.

Compensation & Benefits:

• $70K – $100K yearly salary
• Medical and dental insurance.
• 401K with up to 4% company match.
• PTO, sick and unplanned time off, holidays.
• Full-time, salaried position located remote in the United States.

Job Type: Full-time

Pay: $70,000.00 – $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Experience level:

• 3 years

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday

Education:

• Bachelor’s (Required)

Experience:

• onboarding clients to a SaaS platform: 3 years (Required)

Work Location: Remote