Logitalent Inc Hiring for E-Commerce Customer Service Representative at Buena Park, CA Full Time

Logistics company providing supply chain services including distribution center management, warehousing, transportation, order fulfillment, product assembly, and packaging is seeking an E-Commerce Customer Service Representative to process orders, schedule appointments, and answer inquiries at our warehouse on Buena Park, CA

As a CSR, you will enjoy working in a positive culture and will to the Manager/Supervisor. You will carry out all customer service activities such as responding to inquiries, processing orders, and handling complaints in a prompt, courteous, and effective manner. Other responsibilities will include data entry, phone duties, greeting visitors, and other clerical duties as directed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Input data into the Warehouse Management applications (WMS, VSR)
• Process and input customer orders
• Create outbound orders
• Check inventory for product availability
• Generate all related paperwork and necessary information for customer orders and check orders for special requests.
• Coordinate special or last-minute shipping requests with the appropriate operations personnel
• Enter inbound receipts. Prepare customer invoices, accurately and timely
• Maintain damage records
• Handle returned merchandise record keeping
• Answer phone calls and emails in a professional, business-like manner
• Operate computers and various office machines necessary to perform duties
• Oversee all paperwork associated with orders and maintain files
• Prepare and maintain s as directed by management
• Maintain a clean and well-organized office area
• Develop and maintain an excellent working relationship with the customer and other employees by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner
• customer feedback to management including any signs of customer dissatisfaction

Experience: At least one year of customer service experience in a warehousing, transportation or 3PL operations office including telephone, data entry, and customer service duties is required.

Skills/Knowledge/Abilities:

• Proficient in Microsoft Outlook, Word, and Excel.
• Self-starter that demonstrates initiative and follow-thru required.
• Ability to perform simple mathematics, read and speak English and write legibly.
• Good keyboard skills and data entry experience.
• Great people skills and ability to work with people from different backgrounds and levels.

Job Type: Full-time

Pay: $22.00 – $24.00 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Buena Park, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person