Log In

Don't have an account? Sign up now

Lost Password?

Sign Up

Customer Services & Support

HerMD Hiring for Customer Service | Call Center Representative at Franklin, TN Full Time

Full Job Description

HerMD is looking for a full-time Customer Service (Call Center) Representative with excellent people skills to answer phones with Zendesk, a cloud-based ticketing system, and provide our patients and clients with a hassle-free and caring experience. We are a rapidly expanding womens healthcare practice: a full-service gynecologic practice with a medical spa.

We are looking for a friendly, outgoing, compassionate and enthusiastic individual who is willing to learn. This person must be self-motivated, detail oriented, and have a polished, professional attitude.

This is a hybrid role, with the expectation of the Customer Service | Call Center Representative working 2 days per week in a shared working space after Q2 2024. The ideal candidate is located within a commutable distance of the zip code 37067.

Responsibilities

  • Answer telephones and provide appropriate information or route call to the appropriate person

  • Perform clerical tasks as assigned such as scheduling, making phone calls, completing forms and data entry

  • Actively promote the spa, treatments, services and products, as well as programs, promotions and / or discounts available

  • Handle client questions and concerns professionally and courteously

  • Provide accurate, appropriate and immediate responses to all requests by patients

  • Accurately record client information and communication encounters in the “EMR” (Electronic Medical Record)

  • Assist in the organization and administration of company objectives and policies

  • Maintain a positive attitude and contribute toward a quality work environment

  • Regularly attend and participate in all training classes and staff meetings

About HerMD

The care that patients deserve is here. At HerMD, we are revolutionizing women’s healthcare.

From facial services and facial injectables, laser hair removal, to body contouring and menopause treatments, our centers provide a safe, trusted space for our patients to address all of their health and wellness needs – shame and stigma-free.

By joining HerMD, you are joining a passionate team on a mission to educate, advocate for, and empower our patients. We hope you join us on our mission!

Benefits

We Offer the Following Benefits to Full Time Employees

  • 401(k) Safe Harbor Match Plan

  • Health, Dental and Vision insurance

  • Voluntary Short Term Disability (STD) and Long Term Disability (LTD)

  • Life Insurance

  • Paid Time Off (PTO) and Paid Holidays

  • Opportunities for professional growth and development

Requirements Minimum of at least one year of customer service experience Work Hours: Monday – Friday, 8:00am – 4:30pm Strong attention to detail Multi-tasking skills a must Experience with cloud-based technology desired Must be motivated and able to work with minimal supervision Exceptional verbal and written communication skills Additional Information Must present a positive and professional image of the practice to patients. Must be friendly, courteous, patient, and tactful with patients and patient families. Must have the ability to communicate effectively and relate well with patients, physicians, and office staff. Must be able to work well under pressure. Must understand the need for discretion and confidentiality in matters relating to patients and their problems.

Job Overview

  • ID: 366403
  • Date Posted:
  • Location:
  • Job Title: HerMD Hiring for Customer Service | Call Center Representative at Franklin, TN