Athea Laboratories Hiring for Customer Service Representative at Milwaukee, WI Full Time

Position: Customer Service Representative

Job Description:

The Customer Service Representative is responsible for representing the company in interactions with customers and ensuring a positive customer experience. This person assists customers with orders and other inquiries. This person processes orders and answers phone calls. This position communicates extensively across departments to answer customers’ questions and ensure that their orders are processed correctly.

Core Duties & Responsibilities:

• Answering customer phone calls
• Entering orders into the company’s enterprise resource planning system
• Obtaining order-related information (freight info, availability, order status, etc.)
• Completion of inter-departmental processes (label requests, EPA sub-registration requests, etc.)
• Suggesting products to customers as alternatives/upselling
• Answering non-technical customer questions about products
• Other duties as assigned

Skills:

• High school diploma or equivalent is required and additional post-secondary education preferred
• Previous customer service in an office environment is required
• The ability to learn quickly and adapt to change
• Excellent verbal and written communication skills
• Strong organizational skills
• Strong proficiency with Microsoft Office Suite (3+ years of experience)
• Typing speed of 30-60 words per minute
• Ability to multi-task and independently prioritize tasks
• Ability to interact professionally and courteously with employees and third parties such as customers
• Strong critical thinking and problem-solving skills

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Milwaukee, WI 53209: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Data entry: 1 year (Preferred)

Work Location: In person