Denken Solutions Hiring for Call Center Representative at New York, NY Full Time

Responsibilities:
– Answer incoming calls and respond to customer inquiries
– Provide information about products and services
– Resolve customer complaints or issues
– Direct calls to appropriate departments or individuals
– Keep records of customer interactions and transactions
– Follow up on customer interactions

Qualifications:
– Excellent verbal communication skills
– Strong problem-solving abilities
– Ability to handle high call volumes and work in a fast-paced environment
– Proficient in using computer systems and software applications
– Previous experience in a call center or customer service role is preferred, but not required

At our medical office, we are seeking a Call Center Representative to join our team. As a Call Center Representative, you will be responsible for answering incoming calls, providing information about our medical services, and assisting customers with their inquiries. You will also be responsible for resolving any customer complaints or issues that may arise.

To excel in this role, you should have excellent verbal communication skills and be able to handle high call volumes in a fast-paced environment. Strong problem-solving abilities are essential, as you will need to address customer concerns and provide effective solutions. Proficiency in using computer systems and software applications is also required.

While previous experience in a call center or customer service role is preferred, it is not required. We are looking for individuals who are motivated, reliable, and eager to learn. If you are interested in joining our team and making a difference in the lives of our patients, we encourage you to apply.

Please note that this position is full-time and may require working evenings or weekends based on the needs of the medical office.

Job Type: Contract

Salary: Up to $20.00 per hour

Schedule:

• Day shift

Ability to commute/relocate:

• New York, NY 10001: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person