Wheel Pros Hiring for Customer Service Representative at Ogden, UT Full Time

About Us:

Wheel Pros is the leading proprietary brand in aftermarket custom wheels with a portfolio of iconic lifestyle brands and a rapidly expanding presence in broader vehicle enhancements. As we continue to dominate the aftermarket space, we have an exciting opportunity to join the team!

Job Summary:

In this role, you will have to coordinate with the sales department, the cross-functional teams, and their leaders to enhance the customer experience via email and over the phone lines of communication.

The ideal candidate will have a passion for customer service and the innate ability to use analytical skills to assess problems and come up with innovative solutions. Your main motive is to consistently improve customer experience and work for the growth of the company’s business.

Responsibilities:

• Provide support to clients through various lines of communication.
• Establish and maintain a good strategic advisor relationship to increase the sales of the organization.
• Assist in technical problem solving and assistance for customers calling in about various products.
• Ensure proper implementation of business growth strategies.
• Develop and implement efficient customer success strategies.
• Collect data to clearly understand the needs of the customers.
• Take care of customer satisfaction by coming up with customer support content.

Requirements:

• Proven experience as a Customer Success Specialist or in other relevant roles (1 year+)
• Knowledge of customer success strategies
• Excellent verbal and written communication skills
• Inspiring leadership qualities and strategic planning skills
• Analytical mind and problem-solving abilities
• Multitasking skills and the desire to be a team player.
• Familiarity with ERP, Shopify, Zendesk, Google Suite, Microsoft Office 365 Suite
• Ability to type 50+ WPM.
• Automotive Experience Highly Preferred

Disclaimer:

We are an E-Verify employer.

If an offer for employment is made, the offer will be contingent on passing a pre-employment background and drug screening.

Wheel Pros is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change at the discretion of Wheel Pros.

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Ogden, UT 84404: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Automotive: 1 year (Preferred)
• Call center: 1 year (Required)

Work Location: In person