Voip Voiceline Hiring for Call Center Customer Service Assistant at Chicago, IL Full Time

As a Call Center Customer Service Assistant, you will play a crucial role in providing exceptional customer support to our clients. You will be responsible for handling inbound and outbound calls, resolving customer inquiries, and ensuring a positive customer experience. Your excellent communication skills, empathy, and problem-solving abilities will be essential in representing our company in a professional and customer-centric manner.

Key Responsibilities:
Customer Support: Handle incoming calls from customers, addressing their inquiries, concerns, and complaints in a courteous and efficient manner. Demonstrate empathy while actively listening to customers and identifying their needs.

Issue Resolution: Resolve customer issues promptly and accurately by providing appropriate solutions and information. If necessary, escalate complex problems to higher-level support or other departments while ensuring follow-up until resolution.

Product Knowledge: Acquire in-depth knowledge of our products or services to accurately address customer questions and educate them about features, benefits, and usage.

Order Processing: Assist customers with placing orders, tracking shipments, and handling returns or exchanges. Ensure accurate and timely order entry into the company’s system.

Communication: Communicate with customers via phone, email, or chat in a professional and friendly manner. Demonstrate excellent grammar, spelling, and verbal skills to ensure effective communication.

Requirements:
High school diploma or equivalent; some college education is a plus.

Exceptional verbal and written communication skills in the native language of the target market, with proficiency in additional languages considered a bonus.

Ability to remain calm and patient while handling challenging customer situations.

Strong problem-solving skills and ability to think critically under pressure.

Proficiency in using customer service software, CRM systems, and basic computer applications.