El Centro De Corazon Hiring for CALL CENTER AGENT at Remote Full Time

Receives all incoming phone calls and provides general information in a friendly and professional way. Accountable for properly directing and transferring calls to specific departments/staff, and scheduling appointments.

Essential Functions

• 
  Manifest excellent customer service.
  
• Answer phones and direct appropriately by transferring patient/customer calls to appropriate department/staff, or responding to customer requests.
• Acknowledge patient/customer inquiries with courtesy and respect.
• Provides patient/customer with service information.
• Inform patient/customer of eligibility process and documents required.
• Accurately schedule, reschedule, confirm and cancel appointments on a daily basis.
• Ask questions to patient/customer when they don’t understand and make sure patient/ customer feel supported
• Make corrections on inaccurately scheduled appointments, etc.
• Identify, research, and resolve patient/customer concerns.
• Follow up on patient/customer inquiries not immediately resolved.
• Recognize and document data accurately in correlation to appointment type.
• Complete call logs and s.
• Accurately enters patient information into data systems.
• Maintain confidentiality of patients and staff.

Non-essential Functions

• Assists patients with inquiries regarding insurance and account balances.
• Works with Site Administrator to provide coverage if out of office for illness, medical appointments, vacation, etc.
• Other duties assigned on a regular daily basis.

• Excellent customer service skills.
• Fluency in Spanish is required
• High school diploma
• Warm, enthusiastic, energetic personality.
• Good written and verbal communication skills.
• Strong self-management skills.
• Ability to manage time efficiently.
• Excellent grammar, punctuation, spelling and proofreading skills.
• Experience with data entry and word processing computer software.
• Ability to organize, communicate and perform detailed functions