Harbor Rental And Saw Shop Hiring for Rentals Customer Service at Friday Harbor, WA Full Time

Our Purpose

We help build better communities.

We are courteous. Create a positive experience for customers, employees, suppliers and communities.

We are the Guide. Help our customers, employees, and suppliers succeed through trust and partnership.

We are Ambitious. Seek innovative solutions and go the extra mile.

We are Accountable. Act with honesty and integrity.

We are Safe. Protect our customers, suppliers, and employees by cultivating a safety-first environment.

Who We Are

Our family-owned company is helping to build better communities. At our home improvement stores located throughout the Pacific Northwest, we create a positive experience for our customers—pros and homeowners alike—by providing guidance for innovative, smart building solutions.

Role Statement

Provides rentals service to include, obtain rental equipment, total bill, receive payment, and make change for customers in a knowledgeable, professional manner.

Outcomes for Success

• Determines customer needs and ensures customers are provided with the best products and services to satisfy their needs.
• Assists in providing knowledge to customer about rentals, including prices and availability.
• Recommends or obtain rental tools or equipment for customer and sells appropriate add-ons.
• Total price and tax on rentals selected by customer, using point of sales devise to determine bill; receives payment, and makes change.
• Prepare minor estimates to be verified by supervising employee.
• Maintain quality store presentation.
• Maintain rental items, ensuring they are clean and in working order for the next customer.
• May keep record of sales, prepare inventory of stock, or order merchandise.
• Process rental returns and ensure returned items are returned to the proper storage area.
• Assist customers with any problems or concerns they might have.
• May perform other duties as assigned.

Wages

Starting wages will be based on years of experience and education.

Benefits

Benefits eligibility will be determined based on employment status and plan rules are subject to change

• Medical
• Dental
• Vision
• Company paid and voluntary Life + AD&D
• 401k with company match
• Vacation
• Sick leave
• Holiday pay
• Employer provided PPE
• Other great employee engagement benefits

HRS22

• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; ratio and proportion, and percentage; to calculate surfaces, volume, weights, and measures.
• High School Diploma or GED diploma preferred.
• 1-2 years of customer and industry experience preferred.

Physical Requirements

• This is largely a sedentary role
• Requires the ability to lift files (up to 5 lbs.), open filing cabinets (up to 5 lbs. of force) and seldom bend or stand on a stepstool as necessary
• Frequently use hands/fingers to handle or feel (operate, active, use, prepare, inspect, place, detect, position)
• Alternating frequent standing and walking, with occasional sitting

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