Encodle Link Hiring for Entry Level Customer Service Assistant at Los Angeles, CA Full Time

At Encodle Link, we are a creative and media digital agency that specializes in connecting brands with their audience in the digital realm. We believe that the right blend of creativity, technology, and strategic thinking can transform businesses and drive them towards unprecedented success.

About Position

We are looking for an Entry Level Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer calls and emails daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Customer Service Assistant responsibilities are:

• Respond to customer calls and emails and answer questions about products and services
• Process orders and ensure they are fulfilled
• Handle customer complaints or concerns
• Log all contacts in our customer database system accurately
• Perform general administrative tasks, such and copying and filing
• Generate monthly, quarterly, and annual s for management

Customer Service Assistant requirements are:

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Job Types: Full-time, Contract

Pay: $19.50 – $31.00 hourly

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift