Powernet Hiring for Customer Success Coordinator at Remote Full Time

We are seeking a highly motivated and Customer Success Coordinator to join our team. As a Customer Success Coordinator, your primary responsibility will be to manage and cultivate relationships with existing customers, ensuring their satisfaction and maximizing revenue through customer renewals and upselling of additional services. You will play a crucial role in driving revenue growth by proactively identifying opportunities to expand our service offerings and meeting or exceeding renewal targets.

Responsibilities:

• Support the Mission, Vision, and Values of Powernet
• Work with Account Managers to build strong relationships with existing customers to understand their needs, objectives, and pain points
• Regularly engage with customers to maintain a high level of satisfaction and address any concerns or issues promptly
• Develop a deep understanding of our products and services to effectively communicate their value proposition to customers
• Proactively identify opportunities to enhance customer experience and increase customer loyalty
• Own the renewal process for existing customers, ensuring timely and successful contract renewals
• Collaborate with various internal stakeholders, such as account managers and customer support, to gather necessary information and ensure smooth renewal processes
• Conduct contract negotiations, if required, to secure renewals and favorable terms for both the customer and the company
• Track and manage customer renewal timelines, sending timely reminders and follow-ups to ensure renewals are processed on time
• Identify opportunities to upsell and cross-sell additional services to existing customers based on their needs and usage patterns
• Collaborate with the sales team to develop customized proposals and quotes for additional services, aligning them with customer requirements
• Utilize CRM software to maintain accurate and up-to-date customer records, activities, and sales pipeline
• Prepare and deliver regular s and forecasts on renewal and upselling activities, highlighting key performance indicators (KPIs) and progress against targets
• Collaborate with Service Management to ensure accurate and timely invoicing and payment processing for renewals and additional services
• Other duties and responsibilities as assigned

Requirements:

Qualifications:

• Previous experience in inside sales, account management, or customer success roles, preferably within a B2B environment.
• Strong communication and interpersonal skills, with the ability to build rapport and effectively engage with customers.
• Highly organized with strong attention to detail and the ability to manage multiple customer accounts simultaneously.
• Self-motivated, results-driven, and able to work independently as well as in a collaborative team environment
• Experience with google business suite is preferable
• Experience with Connectwise Manage and Connectwise Sell is preferable