The Cigna Group Hiring for Customer Service Representative – Remote at Texas Full Time

Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.

The phone verification representative will review applications and complete interviews with applicants via phone for Medicare supplement and supplemental health products to ensure accuracy of application. This position uses multiple systems to review and notate work in accordance with federal/state guidelines as well as Medicare guidelines.

Responsibilities

Excellent written, verbal and interpersonal communication skills

Intermediate organizational and time- management focus, with attention to detail

Ability to work under own initiative

Prior Insurance experience preferred

Conduct & complete medical questionnaires with applicants

1+ years’ experience in call center environment preferred

Experience communicating with medical terminology a plus

Top Skills

Intermediate computer skills – experience with Windows 10 operating systems (Outlook, Word)

Detail oriented

Critical Thinker

Requirements

Candidates must have a quiet and private space designated for focused work

Must have high speed internet

Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.

Systems Used

OnBase

LifePro

Verint

Finesse

Salesforce/KnowledgeXchange

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.