Paragon 28, Inc. Hiring for Regional Sales Specialist (Sales Support) at Englewood, CO Full Time

Paragon 28s growth continues and were looking for more great employees! Now is your chance to join this public company dedicated to improving patients quality of life with the treatment of the most challenging foot and ankle conditions! We are currently looking to fill the position of Regional Sales Specialist (Sales Support) with a starting range of $21.50 – $24.00/hour, dependent upon experience, education, and skills. This position is eligible for a hybrid schedule of work from home and office.

The Regional Sales Specialist is responsible for providing support to Field Sales and the Regional Sales Coordinator team ensuring the timely processing of orders and other case related requests, escalation of product availability challenges, and tracking of all case related deliveries.

Key Responsibilities

• Receive and process orders by phone, App, or e-mail within 4 hours of receipt
• Assist Regional Sales Coordinator, within their assigned region, when the RSC(s) for that region is
• unavailable
• Assist the RSCs with scheduling loaners and coordinate surgery coverage, including field transfers and set extensions.
• Support timely resolution of customer complaints, concerns, and inquiries.
• Review cases per assigned region for accuracy and completeness. Document and communicate any errors.
• Track shipped orders keeping field sales representatives informed regarding shipment status and resolve late shipments when requested.
• Process proposals/quote requests from specific field sales, as requested.
• Resolve routine customer complaints with order status, credit hold, and shipping problems, product upgrades or price adjustments, as required.
• Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA.
• Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.
• Ability to work overtime as required to complete assigned projects on time.
• Other duties as assigned.

Non-Essential Responsibilities and Duties:

• May on occasion assist with Field Inventory Audits

Travel:

5% overnight travel potential not required.

Qualifications

• Associate Degree (A.A) or equivalent from two-year college or technical school, four-year degree preferred, or equivalent combination of education and/or experience. Previous experience at a medical device company preferred.
• 1+ years related sales support, customer service, customer facing experience and/or training preferred or relevant experience within the department.
• Strong interpersonal skills, ability to influence others, organizational skills, and ability to handle increasing levels of responsibility.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and creative problem solve.
• Ability to work effectively and efficiently in a team environment.
• Experience with SAP (ERP system) preferred

P28 is a leader in the development and distribution of medical solutions for the foot and ankle industry. Established in 2010, every member of our inspired and dedicated team serves a vital role in the achievement of our mission: to strategically build a company around the core principles that drive innovation and quality. We’re located at 14445 Grasslands Dr., just off E-470 and Peoria St. on the east side of Englewood, CO.

We offer comprehensive medical coverage with generously subsidized premiums for both employees only and coverage with dependents. Plans include prescription drug and behavioral health coverage as well as telemedicine services. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness), pet insurance and more. Free counseling services and resources are offered for emotional, physical, and financial wellbeing through our Employee Assistance Program. A safe harbor 401(k) Plan with 3% match and an Employee Stock Purchase Plan, which allows purchase of P28 stock at a discounted rate. You are able to accrue 15 days of PTO over 12 months to maintain a fulfilling work/life balance. Our working environment is considered Colorado Casual. Onsite we have a fresh food kiosk, free parking and will have a new, expanded fitness center!

Paragon 28 is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualifications, merit and business need.

Notice to Recruiters and Staffing Agencies: to protect the interests of all parties, Paragon 28, Inc. will not accept unsolicited resumes or referrals from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place through the Paragon 28, Inc. HR department. Please do not contact or forward resumes or referrals to our company employees. Any unsolicited resumes will be considered Paragon 28, Inc. property. Paragon 28, Inc. is not responsible for any charges or fees related to unsolicited resumes or referrals.

Job Type: Full-time

Pay: $21.50 – $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• Sales/customer support: 1 year (Preferred)

Work Location: Hybrid remote in Englewood, CO 80112