Opticall, Inc Hiring for Medical Call Center Rep – Remote – Days, Evenings, & Weekend Shifts at Texas Full Time

Pay Rate (not negotiable): $14 an hour base + $1 with previous call center experience + $1 with Spanish fluency + $1 shift differential for the later shifts. ($17 maximum).

The shift you are hired for will be your permanent shift (your schedule wont change). However, training will be M-F 9am to 5:30pm, this is not negotiable.

Requirements:

• NO JOB HOPPING, applicants with multiple short-duration jobs of 2 years or less will not be considered.
• Must be a resident of AL, CO, FL, MD, or TX
• Be able to handle back-to-back calls in a VERY busy medical call center, handling over 120 calls/emails a day.

Equipment Requirements

• Have or be willing to purchase a Windows PC or Laptop, with an Intel i7 or AMD Ryzen 3700 or better CPU, and at least 8gigs of RAM and two screens.
• Have Broadband internet (Cable or Fiber Optic ONLY) with an UPLOAD speed of at least 10mbps

Job Description:

• Cultivate leads via calls, emails, and texts as necessary and assist the patients to schedule an appointment
• Attention to detail is required to successfully manage our software systems and schedule patients correctly
• Able to mentally multi-task, simultaneously actively listening to the caller, navigating our cloud based systems and notating the call
• Provide callers with world class customer service as well as accurate information regarding their chosen surgical procedure(s) and/or cosmetic treatment(s)
• Be comfortable discussing sensitive body parts and procedures, such as vaginal rejuvenation and breast enhancement, and doing simple calculations to provide correct pricing information
• Be a fast learner and able to quickly implement coaching goals for continuous improvement
• Be Tech self-sufficient, able to quickly learn new programs and do basic equipment trouble shooting alone or with guidance

Job Type: Full-time

Pay: $14.00 – $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Work from home

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• No nights
• Rotating shift

Weekly day range:

• Every weekend
• Monday to Friday
• No weekends
• Rotating weekends
• Weekends as needed

Work setting:

• Call center
• Remote

COVID-19 considerations:
all jobs are, and will remain, remote

Application Question(s):

• Are you a CURRENT RESIDENT of Alabama, Colorado, Florida, Maryland, or Texas? (we are unable to hire residents of other states)

Experience:

• Customer Service: 3 years (Required)
• Call Center (in a call center): 2 years (Required)

Language:

• English Fluently (Required)
• Spanish (Required)

Work Location: Remote