The Chickasaw Nation Hiring for Clinical Informatics Manager at Ada, OK Full Time

Job Title: Clinical Informatics Manager

General Description:

The Clinical Informatics Manager serves as a leader/ while acting as the bridge between the Health IT department and the rest of the healthcare facility. This position requires healthcare operations, computer science, and information technology knowledge. It demands a good understanding of business and leadership. The Clinical Informatics Manager will serve as a leader and a subject matter expert during the implementation of Epic and post-go-live, ensuring that the Epic environment meets the needs of the Chickasaw Nation Departments of Health and Family Services staff and patients. The Clinical Informatics Manager will serve as a coordinator and is responsible for consulting with the service lines and their staff in optimizing the Epic environment and staff training. The Clinical Informatics Manager will be responsible for knowing the third-party applications that will be integrated with the Epic system and how the departments within the Departments of Health and Family Services use these applications. They will supervise the Clinical Informatics Coordinators (CICs) and will be responsible for a broad range of activities surrounding implementing a comprehensive, standardized, integrated healthcare information system.

Supervision Received: Direct supervision by the Health IT Officer, Indirect Supervision by the Chief Medical Information Officer (CMIO)

Supervision Exercised: Clinical Informatics Coordinators

Supervision Essential Job Functions:

• Understand the business needs and workflow of the multiple operations of the Chickasaw Nation Departments of Health and Family Services, including but not limited to inpatient, ambulatory, ancillary, revenue cycle, and technical services to deliver Epic and required third-party applications
• Responsible for providing the leadership, direction, coordination of planning, design, development, implementation, maintenance, evaluation, and upgrade of clinical information systems for the Chickasaw Nation Departments of Health and Family Services, to improve health care delivery, workflow, and documentation processes.
• Leads the organization from the clinical informatics perspective to create an effective clinical data and information system strategy.
• Function as an expert consultant in strategic and tactical planning to meet organizational needs for clinical information systems and associated workflow.
• Participate in developing policies and procedures relative to clinical information management systems. Participates in clinical information systems installation and upgrade projects. Assure that clinical informatics projects are implemented following HIPAA, Information and Clinical Governance Policies, Corporate Compliance Guidelines, and any other applicable rule and regulations for the business or the industry by coordinating with regulatory departments.
• Compare the different alternatives to medical technology and/or clinical informatics applications and make technical recommendations on what solutions to adopt within the organization to bring economies of scale, operational efficiency, and improved patient care.
• Monitors and s the overall performance of clinical information system projects regularly to ensure quality, efficiency, and accuracy to administration.
• Ensures that clinical information systems not only address physicians’ and other healthcare providers’ needs but also utilize processes that support quality standards and regulatory requirements (such as GPRA, IPC, Meaningful Use, etc.) in the healthcare industry.
• Ensures that clinical informaticists possess and consistently display excellence in verbal and written communication, capability for complex workflow analysis and redesign, leadership characteristics, persuasion, appropriate risk-taking, and efficiency in time management and prioritization of work.
• Provides leadership when implementing changes in both automated and manual components of the clinical information systems. Anticipates and responds appropriately to requests and concerns from clinical users or others affected by the systems.
• Incorporates effective change management principles to support clinical processes and related software.
• Evaluates the impact of clinical software changes on clinical computing, operations, and patient care delivery processes to prevent adverse patient events or disruption in operations.
• Collaborates with a team of informatics specialists to anticipate, identify, analyze, prioritize, and facilitate the resolution of user needs and issues.
• Maintains an up-to-date knowledge of (a) Current trends and issues in healthcare, medical practice, healthcare informatics, and external standards and benchmarks; (b) Policies and procedures as related to clinical practices and legal implications of clinical information systems; (c) Clinical applications currently in use and their relationship to other information systems; (d) Structure and hierarchy of user input processes regarding clinical systems and associated workflows.
• Establishes effective interpersonal relationships with all levels of Medical Center personnel. Promotes an atmosphere that encourages enthusiasm and user participation in clinical computing. Creates a positive environment for ing application and/or system deficiencies and suggestions for system improvements and enhanced functionality.
• Assist in developing training programs/materials and training clinical staff as changes, enhancements, and new clinical applications are implemented. Utilize training assessment tools to measure end-user competence and the effectiveness of current training tools/materials.
• Coordinates with Department of Health IT staff and other application administrators to implement integrated packages, resolve conflicts, provide secondary support on related software modules, and ensure smooth operations in areas where package scope overlaps or is integrated with other services’ functions. Utilizes and comprehends data analytic trends, including SIGNAL, NEAT, PEP, and Slicer Dicer.
• Participates in the procurement process for information technology vendors, managed service providers, and equipment. Provides procurement recommendations.
• Direct work of staff, including supervision, hiring, and terminations; determine staffing needs, and ensure efficient staff utilization.
• Holds regular team meetings and meets regularly with direct s.
• Maximizes staff performance and technical expertise through clearly defined objectives, training, skill development, and performance evaluation.
• Collaborates with departments within the Chickasaw Nation Departments of Health and Family Services to improve cost efficiency and collects feedback on the user-friendliness of Information Technology Systems.
• Uses data analysis results to develop solutions to improve the delivery of healthcare.
• Collaborates with the other Applications Managers, advanced leadership, and vendors to provide technical leadership for the implementation and support of software applications, enhancements, and modifications for legacy systems and in scoping, implementation planning, and conversion to new systems.
• Work with the Environment and Release Manager to develop a strategy for implementing regular SUs and upgrades and maintenance of Epic systems.
• Work with the Training Manager to develop end-user training strategies and training materials.
• Participates in regional and national Epic User Groups to share best practices and collaborate on new and enhanced products.
• Prepares and recommends short- and long-term goals and objectives for information technology development and support functions supporting the comprehensive healthcare data and technology strategy.
• Attends any training required for the position as determined by their line of support or the executive leadership of the Chickasaw Nation. Also, it is the responsibility of those who supervise, manage, or otherwise lead employees (or teams) to ensure that each employee receives all required training.
• All other duties as assigned.

Minimum Qualifications

Knowledge, Skills, and Abilities:

Required – • Possess and apply technical experience and knowledge using strong critical analysis skills, including problem-solving skills. Required – • Ability to communicate problem status and solutions. Required – • Ability to work independently, plan, and implement projects, and complete projects on schedule, and under budget. Required – • Demonstrate effective problem-solving, analytical, and time-management skills. Required – • Ability to resolve complaints/problems with a customer-focused service delivery philosophy. Required – • Must be a self-motivated team player that can work under little supervision with the ability to plan, prioritize, simultaneously work on multiple tasks, and work independently to meet specified goals and time frames Required – • Demonstrate ability to promote and maintain good interpersonal relationships. Required – • Demonstrate strong organizational, presentation, and customer service skills. Required – • Participate as a collaborative team player demonstrated through effective communication, coordination, and cooperation with other team members in positive interpersonal and communication skills. Required – • Required to work closely with vendor product owners, business stakeholders, and end-users on large-scale projects in positive interpersonal and communication skills. Required – • Demonstrates accuracy and attention to detail. Required – • Willing to work outside of regular business hours when needed. Required – • Ability to use technology and appropriate software to support daily activities. Required – • Willing to learn new techniques and concepts as needed. Required – • Ability to rapidly adapt to changing business requirements and to efficiently acquire and utilize new skills in response to change. Required – • Demonstrate an understanding of the need for the discretion of all confidential and EPHI (Electronic Protected Health Information) HIPAA regulations. Required – • Demonstrate ability to promote and maintain good interpersonal relationships. Required – • Understand healthcare business and clinical areas as it relates to application software Required – • Demonstrated experience in requirements for application needs and software testing, including understanding how the software interacts with the technical architecture. Required – • Sharing with team members the positive effects of innovation and system capabilities. Required – • Assisting as a support contact for their area. Required – • Identifying and troubleshooting issues. Required – • Guiding workflow design, building, testing the system, and analyzing other technical issues associated with the Epic software. Required – • Serving as a liaison between organizational needs and the Epic implementation staff. Required – • Proficient in Microsoft Operating Systems.

Education:

GED Required – GED and/or High School Diploma required Bachelors Required – Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, Business Administration, or another related field Masters Preferred – Master’s degree in Healthcare Informatics, Nursing, or related field preferred

Education Note:

Training And Experience:

Preferred Experience (3 -5 years) – Experience working in a hospital or outpatient clinical setting; a minimum of 2-5 years Required Experience (5+ years) – Minimum 5-7 years relevant managerial experience in application development, support, and maintenance, successfully leading teams to complete deadlines Required Experience (3 -5 years) – A minimum of 2 years of project management experience and a strong understanding of project management methodologies Required Experience (6 months – 3 years) – A minimum of 2 years of Epic end-user experience

Licenses, Certifications, Other:

Required – Must be able to pass a background check. Required – Must possess a valid driver’s license. Required – A minimum of 1 current Epic certification Required – Must complete a pre-employment drug screen with a negative result. Required – Must be available for emergency and after-hours issues. Required – Must remain current on certifications as needed for job function. Required – For healthcare professionals, current licensure Preferred – Nursing Informatics, Certified Associate in Healthcare Information and Management Systems (CAHIMS), Certified Professional in Healthcare Information and Management Systems (CPHIMS), or Certified Professional in Digital Health Transformation Strategy (CPDHTS) Required – Must obtain additional Epic certifications, if directed by leadership, within the first 90 days of employment and/or within 90 days of starting Epic certification training. Required – Completion of the Sphinx assessment

Physical Requirements:

Preferred – Position may require long periods of sitting, standing, reaching, lifting, and bending to perform procedures.

Work Environment:

Work is performed in the hospital and clinic environment. The work may include a certain amount of exposure to hostile and emotionally disturbed patients, family members, and visitors. Travel to facilities other than the assigned worksite may be necessary.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay

Application Question(s):

• I understand that the Chickasaw Nation has a no tolerance policy of drugs and alcohol, and this includes the use of medicinal marijuana. As a sovereign Nation, State law does not apply to the Chickasaw Nation, and therefore the use of marijuana is illegal and is not acceptable for employees.
• This position is a COVID sensitive position and requires the COVID-19 vaccine. Are you fully vaccinated or willing to become fully vaccinated before starting employment if selected?
• Do you obtain a Bachelor’s degree in Clinical, Informatics, Computer Science, Information Systems, Business Computer Systems, Business Administration, or another related field?

Education:

• Bachelor’s (Preferred)

Experience:

• HEDIS: 1 year (Preferred)
• IT project management: 3 years (Preferred)
• Epic: 2 years (Preferred)

License/Certification:

• Epic Certification (Preferred)

Work Location: In person