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Customer Services & Support
CAPITAL Services Hiring for Remote Customer Care Representative at Brookings, SD Full Time
Full Job Description
Now offering WORK FROM HOME (within a 60-mile radius of Brookings, SD) for our Customer Care & Bilingual Customer Care Representatives! Complete a 4-week onsite training in our Brookings office to gain the knowledge, skills, and confidence necessary to help you reach success in your career. Once training is complete, YOU CHOOSE if you want to work from home or continue working onsite!
CLASS STARTS AUGUST 28TH, 2023 – Competitive pay starting at $16.50/hr. for evening shift including monthly incentives!
Are you looking for a company that values your opinion and is invested in YOU? Here at CAPITAL, were focused on the success of our people – employees, customers and clients! With classroom style training, on the job training, and practicing with our tenured pros, we’re dedicated to providing you with the tools and resources necessary to thrive in your career. Being a part of our customer care team means empathizing with our customers, identifying and providing solutions, all while getting to make positive impacts on our customer’s day. Full and part time positions now available. Come join our team and start your career at CAPITAL!
Do these qualities sound like you? Our Customer Care Agents are best described as:
- Smooth, efficient, and confident communicators – the voice of our company
- Calm under pressure, able to adapt and be resilient
- Creative problem solvers, engaged in finding the right solution for each customer
- Organized and detailed in taking notes on customer accounts while managing multiple tasks
- Friendly competitors always looking meet or exceed goals
- Naturally optimistic with a positive outlook when faced with challenging situations
- Understanding, caring and committed to the success of our customers
What’s in it for you at CAPITAL Services:
- Flexibility that allows you to go home early if call volume is low on a given day
- Competitive benefits package including health insurance, dental, vision, 401K + company match up to 6%, tuition reimbursement, 3 weeks of paid vacation, 11 paid holidays, & paid sick leave
- Regular one on one meetings with your manager focused on you and your development
- Opportunities to advance your career and grow your compensation
- The little things that make a difference: company outings (both on and off-site), LOTS of food, ongoing games and contests to win awesome prizes, extra monetary bonuses throughout the year, and a leadership team who cares about YOU!
What do you need to work from home?
- A high-speed internet connection. High-speed internet connections must be hard-wired with a minimum speed of 60mbps download and 10mbps upload.
Differential Pay for ALL shift hours:
- Evening Shift – 10% (included in starting wage of $16.50/hr. for night shift)
- Split Shift – 15%
- Bilingual Skills – additional 15%
Schedule Options:
- Full time shifts between the hours of 10:30am to 9:00pm, Mon – Fri
- Part time shifts between the hours of 5:00pm to 9:00pm, Mon – Fri
-
Rotate working every third weekend
- Saturday hours between 8:00am to 5:00pm
- Sunday hours between 9:30am to 6:00pm
Follow the link below to find out what it’s like to be a Customer Care Representative at CAPITAL Services.
Video: What it’s like to be a Customer Care Representative at CAPITAL Services
To apply, please click on the apply button below or above and use the navigational buttons to complete the application process.