Overhead Door Company of Macon Hiring for Remote Customer Service Representative at Atlanta, GA Full Time

Job Title: Customer Service Representative

Responsibilities:
– Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
– Handle a high volume of incoming calls, emails, and live chats in a professional and efficient manner
– Accurately enter customer information and orders into the system
– Assist customers with product recommendations, order tracking, and returns/exchanges
– Collaborate with other departments to ensure timely resolution of customer concerns
– Maintain a thorough knowledge of company products, policies, and procedures
– Identify opportunities for process improvements to enhance the customer experience

Qualifications:
– High school diploma or equivalent required; college degree preferred
– Previous customer service experience in a fast-paced environment is highly desirable
– Excellent verbal and written communication skills
– Strong problem-solving and decision-making abilities
– Ability to multitask and prioritize tasks effectively
– Proficient computer skills, including experience with CRM software and Microsoft Office Suite
– Ability to work independently as well as part of a team

Benefits:
– Competitive salary based on experience
– Comprehensive health insurance package
– Paid time off and holidays
– Retirement savings plan with employer match
– Ongoing training and professional development opportunities

Join our team as a Customer Service Representative and be part of a dynamic company that values its employees’ contributions. Apply today to start your rewarding career in customer service!

Job Types: Full-time, Part-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Atlanta, GA: Reliably commute or planning to relocate before starting work (Required)

Work Location: On the road