ManpowerGrpSrvcs Hiring for Remote Customer Service Representative at Boonville, NC Full Time

Remote Call Center Representative

Do you have experience working within a healthcare insurance call center environment?

This is a REMOTE position BUT only for the state of North Carolina.

Pay: $18.17/hr

Start Date: 08/28 – tentative

Training Hours: M-F 8am-5pm

After Training Hours: M-F 8am-9pm, scheduled 8-hour shift between 8am-9pm

PLEASE NOTE: MUST HAVE PREVIOUS CALL CENTER + INSURANCE/ DOCTORS OFFICE OR HOSPITAL EXPERIENCE.

Responsibilities:

• Provide solution focused service to our customers on more complex insurance questions and issues.
• Understand and communicate complex concepts to members, providers and colleagues in verbal and written form.
• Support and be committed to the mission, vision, and values of the company by delivering seamless, energetic, and innovative service solutions to increase stakeholder satisfaction and retain customers.
• Document corrective measures and provide instructions.

Provides instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries.

• Identify and obtain information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records when necessary.
• Perform phone/email outreach to client vendors and business partners to resolve service issues.
• Identify, understand, and anticipate customers’ unexpressed needs and concerns in a caring manner.
• Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience.

Hiring Requirements:

• Must have previous call center experience.
• Bachelor s degree with 1 year experience in a customer service solutions-oriented environment.
• If no degree, high school graduate or GED and 3 years’ experience in a customer service solutions-oriented environment.
• Doctor office, healthcare call center or Hospital experience REQUIRED.
• Ability to act quickly and multi-task, especially navigating between systems.
• Experience with researching information, displaying written and verbal communication skills

Hiring Preferences:

• Medicare/insurance knowledge HIGHLY preferred
• Knowledge of databases: Sharepoint, Business Objects, Access
• Strong willingness to learn and apply new information in the work environment.
• Analytical and problem-solving skills to resolve customer issues.

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

Call us at 414 323 8460 ext. 8870 to speak to Elise if you need more details.

Job Type: Full-time

Salary: $18.00 – $18.17 per hour

Benefits:

• 401(k)
• Health insurance

Shift:

• 12 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• Crockett, TX 75835: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person