Parallon Hiring for Virtual Customer Advisor Patient Support Fair at Earth City, MO Full Time

THIS IS FOR THE VIRTUAL CAREER FAIR ON JULY 27, 2023 7:00 AM – 5:00 PM ONLY. YOU MUST REGISTER FOR THE EVENT ON INDEED

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Customer Advisor or Patient Support Specialist with Work from Home you can be a part of an organization that is devoted to giving back!

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Work from Home family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Customer Advisor to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

We are seeking Customer Advisors and Patient Support Specialists for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

A Virtual Customer Advisor and the Virtual Patient Support Specialist are responsible for working with customers to address inquiries and concerns related to patient accounts. (This position would handle patient calls and other responsibilities as assigned).

Customer Advisors Support our Hospitals

Patient Support our Physicians

What you will do in this role:

• Talk with customers by phone or in person to obtain information needed to resolve inquiries.

• Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns

• Reconcile accounts according to insurance contracts and submit/ process correct contractual

• Review accounts for appeal requests and forward appropriately

• Review accounts for duplicate or charge errors, forwarding to audit if necessary

• Correct or add insurance information and request rebill

• Encourage payment from patient through credit card, check or payment arrangement

• Answer all inquiries from customers promptly (generally the same day received)

• Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested

• Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities

• Maintain a courteous and professional attitude with customers and coworkers

• Identify problem accounts and escalate as appropriate

• Analyze, process and index correspondence via CWF (if applicable).

• Maintain compliance with pool completion requirements (if applicable)

• Maintain required productivity and QA standards

• Document in the patient account record to identify actions taken on the account

• Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.

• This position required 90%-95% of your day on the phone.

Qualifications you will need:

• High School Diploma or GED or related experience in lieu.

• Minimum one year related experience preferred, preferably in healthcare.

• Relevant education may substitute experience requirement.

• Work from home roles require employees must have high speed internet 25 MB download and 6 MB upload.

• Previous Call Center Experience is a plus

• Experience in a fast paced performance based role is preferred

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

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“There is so much good to do in the world and so many different ways to do it.”- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Customer Advisor opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.