Mankiewicz Coatings Hiring for Customer Service Representative – SAP Order Entry at Charleston, SC Full Time

Mankiewicz celebrated its 125th anniversary in 2020. Our long-established company has been producing and selling high-quality industrial coatings since 1895 and is now one of the most successful globally-active coatings companies. Today, our team consists of over 15400 employees working at 17 locations worldwide that are driven by the desire to combine innovative technologies, customize products and create efficient painting processes.

From small manufacturers to large global corporations, Mankiewicz is at ease in the automotive, aviation and general industry markets. Countless projects and challenges have shaped the company and its product portfolio into what it is today. Mankiewicz paint flew to the moon on a camera lens in 1969. A Hollywood mission brought Mankiewicz to the big screen in the 1990s. In “GoldenEye,” the interior of James Bond’s BMW Z3 was painted with Mankiewicz paint – not shaken, but well stirred by the Mankiewicz experts.

We are hiring a Customer Service Representative to manage customer queries and accurately process orders. You will also be asked to provide resolve product or shipping issues and escalate complaints across a number of communication channels. To do well in this role you need to be able to understand and process detailed information, have experience working with computers, and remain calm under pressure. Come join the Mankiewicz team!

Responsibilities of the Position:

• Process complex orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.
• Enter customer orders using SAP.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Respond promptly and accurately to customer inquiries and orders.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Provide accurate, valid and complete information by using the right methods/tools.
• Communicate and coordinate with internal colleagues on a regular basis.
• Additional duties as assigned.

Requirements for the Position

• High school diploma or equivalent and 1-3 years experience; college degree preferred.
• Bilingual in Spanish preferred.
• Prior experience with SAP preferred.
• Experience working with business to business customer support.
• Ability to multi-task in a fast paced work environment.
• Performs well under pressure.
• Possess a problem-solving attitude.
• Communicate effectively in a professional, tactful and courteous manner with employees, management, and customers.
• Strong sense of ambition, self-motivation and self-discipline.
• Exceptional prioritization, organization, and time management skills with strong attention to detail required.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Pre-Employment Screenings

If an offer is made, applicant will be required to complete a pre-employment drug screening and background check.

Equal Opportunity Employer

Mankiewicz Coatings is an equal opportunity employer. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex, sexual orientation, gender identity, age, national origin or any other status protected by federal, state or local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• SAP: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person