TrueLook, Inc Hiring for Technical Customer Support Specialist at Remote Full Time

Who we are:

TrueLook, a pioneer in IP camera technology, has been serving the multi-trillion-dollar construction industry for over 25 years with our award-winning hardware and innovative SaaS cloud platform. Our growing set of construction security solutions empowers owners and project managers to improve efficiency, profits, and safety on the jobsite.

With over 100 million users served, TrueLook is profitable and growing rapidly, and now we’re looking for driven, intelligent self-starters to join our team. We offer competitive salaries, unlimited vacation and excellent benefits including 100% paid medical, vision, and dental after one year of employment – and positive family-friendly culture with a real work/life balance.

Passion, integrity, and innovation are what drive us. Are you ready to join our team?

Job Summary:

We are seeking a highly motivated and detail-oriented Technical Customer Support specialist to join our fast-growing support team. The ideal candidate will be responsible for providing top-notch technical support to our customers who use our security camera software and related hardware. This position requires excellent communication skills, a strong technical background, and a passion for delivering world-class customer support.

Responsibilities:

· Provide excellent technical support to customers via phone, email, and chat channels

· Troubleshoot and resolve technical issues related to our security camera software and related products

· Assist customers with installation, configuration, and setup of our security camera software and products

· Diagnose problems and provide solutions in a timely and efficient manner

· Escalate issues to appropriate teams when necessary

· Maintain accurate records of customer interactions and issue resolutions

· Identify opportunities to improve customer support processes and procedures

· Stay up-to-date with the latest security camera software and related products and technologies

Requirements:

· Bachelor’s degree in Computer Science, Information Technology, or related field

· 2+ years of experience in a technical customer support role

· Strong technical background with experience troubleshooting security camera software and related products

· Excellent communication skills with the ability to explain technical concepts to non-technical users

· Ability to multitask, prioritize, and manage time effectively

· Strong attention to detail and ability to follow processes and procedures

· Customer-focused attitude with a passion for delivering world-class customer support

· Experience with SaaS companies and cloud-based software is a plus

We offer competitive salary, comprehensive benefits, and opportunities for growth and advancement within the company.

If you are passionate about providing exceptional customer support and have a strong technical background, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer support: 1 year (Required)
• Salesforce: 1 year (Preferred)
• Software troubleshooting: 1 year (Required)

Work Location: Remote