EdConnective Hiring for Customer Success Associate at Remote Full Time

***In order to be considered for this position please apply via HireHive: https://edconnective.hirehive.com/job/123103/customer-success-associate-arlington

Are you looking to be a part of a team with a purpose and put your K-12 experience to work to ultimately support educators nationwide? EdConnective’s mission is to transform education from the bottom up. We strongly believe that teachers are the core technology in every classroom, and by helping them move from good to great, we can help ensure every student has access to a highly effective teacher. We are currently looking for a motivated Associate of Customer Success to support our growing number of K-12 Educators participants.

WHY YOU’LL LOVE EDCONNECTIVE

• We Care About Growth – Our entire team shares a growth mindset and an eagerness to be coached, and the ideal hire for this position will too. There is tremendous growth potential within the company and ample opportunity to be creative! We support the personal and professional growth of our team, and we offer a variety of training and individual focus to help you meet your goals.
• We Make A Difference – Our partnerships directly impact both teacher and student outcomes and our inboxes are full of stories of this transformational impact on education.
• We Are Partners– Our focus is 100% on helping school leaders achieve their goals, first and foremost. We don’t pester our contacts with low-value communication, and you won’t either. We strive to provide value with every touch.
• We Work With The Best – Our mentors have built huge companies in the education space.
• More Tech, More Support – We use cutting-edge technology to allow our team to spend less time on menial tasks and more time on strategy and selling.

The ideal candidate will be able to identify, develop, and execute key strategic initiatives independently first and foremost, but will have access to team and external resources as needed. This position will take the form of direct communication with clients, distilling key partnership data into thoughtfully designed s that clearly demonstrate impact, providing group and individual coaching/training, strengthening processes and guidelines, and managing a customer success caseload through current technical platforms.

WHAT YOU’LL LOVE TO DO

• Work closely with our Customer Success, Coaching, and Sales teams to create and execute a plan for retaining clients and growing our client base; collaboration and a strong working relationship with the individual Account Executive(s) are paramount.
• Phone, email, and potentially in-person outreach/relationship building with both key current clients and other stakeholders (cabinet members, principals) who are in our existing client ecosystem.
• Act as a ‘buyer-centric’ partner for our coaching team to advocate for a better understanding of the buyer’s perspective and goals, while still maintaining an impactful user experience
• Ensure that the implementation of coaching runs smoothly and key touchpoints (onboarding, check-ins, and reviews) are executed to delight the customer.
• Ensure the adoption of new products and features
• Handle escalations and key customer service issues
• Work closely with the Director of Customer Success and the Director of Instructional Coaching to identify opportunities to improve the experience for both our buyers and our users.
• Implement priority improvements from an asset-based lens in a resource-constrained environment
• Align your daily workflow and priorities to our team’s key customer success metrics
• Be comfortable acting as an individual contributor to move key priorities forward

DESIRED QUALIFICATIONS

• Excellent and time-efficient spreadsheet skills (we use GSuite) including data entry, manipulation, and equations
• Excellent and time-efficient presentation-building skills (we use GSuite) including visually representing data, distilling key insights from a data set, and demonstrating impact quantitatively
• Ability to learn new technology platforms quickly
• Proactive and deadline-driven professional
• Coachable; strong growth mindset
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Advanced communication, organization, writing, and presentation skills, with the ability to inspire others and keep projects on track
• Self-driven, persistent, assertive, and entrepreneurial
• Naturally solution driven and excel at asking questions and listening carefully to responses
• Must be a POSITIVE, can-do person, be adaptable to change
• Experience as a K12 educator in an urban area is a plus
• Experience with SalesForce is a plus

Job Type: Full-time

Pay: $42,560.05 – $51,255.11 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote