Tropical Shipping Hiring for Customer Service Representative at St Thomas, VI Full Time

JOB SUMMARY

Acts as a liaison between sales representative and customers. Quotes rates, assists with bookings, follows-up on customer complaints, traces cargo, initiates FCNs, releases documents on southbound/inter-island shipments and responds in a timely manner to customer inquires. Researches, follows up and maintains current customer accounts.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Receives and answers incoming customer service related phone calls. Quotes rates from all tariffs and researches customer’s problems.

Mastersand utilizes the appropriate company business systems in all its capabilities, i.e.: inquiry, account profile, customer maintenance, vessel schedule, equipment, FCN process, loadlist, miscellaneous invoices, etc.

Assists walk-in customers with rates, claims, CLP, and freight. Logs incoming claims and advises claimant of claims procedures

Advises supervisor of recurring problems and makes appropriate suggestions.

Maintains daily log of all calls regarding problems, requests, inquiries.

Coordinates with other departments to ensure expeditious handling of customer requests.

Requests FCN’s, logs and submits for signature/completion.

Logs incoming claims and advises claimant of claims procedures.

Assists other outports seeking tariff rates for cargo origination to or from the port of neighboring islands.

Seeks rates from various departments (i.e., Intermodal, Interline, etc.) as applicable.

Submits TCA’s recommending pricing adjustments.

Performs all other duties as assigned.

*MUST BE AUTHORIZED TO WORK IN THE COUNTRY YOU ARE APPLYING

Job Type: Full-time

Pay: $18.70 – $24.81 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Sales, Customer Service, Traffic: 3 years (Required)

Work Location: In person