SupportNinja Hiring for Customer Service Representative at Remote Full Time

Job Responsibilities:

• Responds promptly and professionally to customer inquiries via phone, email, or chat
• Provides accurate information about products and services to customers
• Resolves customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Performs other duties as assigned

Minimum Qualifications:

• Must have high school diploma or equivalent
• Must be 18 years of age or older
• 6 months customer service experience or equivalent
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications

Ninja Perks and Benefits:

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off
• Opportunities for skills training and personal and professional development
• Employee Referral Program

• This job description is not all inclusive and may include other duties and responsibilities based on business needs.