Voip Voiceline Hiring for Call Center Customer Service Assistant at Chicago, IL Full Time

The Call Center Customer Service Assistant is responsible for providing exceptional customer service and support to clients through telephone interactions. They will handle incoming calls, resolve customer inquiries, and ensure a positive experience for all callers. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Responsibilities:
Answer and manage a high volume of incoming customer calls in a professional and timely manner.

Identify and assess customer needs, providing accurate and appropriate information or solutions to their inquiries or concerns.

Maintain detailed and accurate records of customer interactions, including the nature of the inquiry, actions taken, and resolutions provided.

Collaborate with other team members and departments to resolve complex customer issues or escalate them to the appropriate individuals or teams when necessary.

Stay up-to-date with product knowledge, company policies, and procedures to provide accurate information to customers.

Offer additional products or services to customers, when appropriate, based on their needs and preferences.

Follow-up with customers on their inquiries or issues to ensure their satisfaction and maintain a positive customer experience.

Qualifications:
High school diploma or equivalent; additional education or relevant certifications are a plus.

Excellent verbal and written communication skills, with a professional and friendly phone manner.

Strong active listening skills and the ability to empathize with customers to understand their needs.

Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Strong problem-solving skills and the ability to think on your feet to provide prompt resolutions.

Attention to detail and accuracy in recording and documenting customer interactions.

Flexibility to work in shifts, including evenings, weekends, and holidays, based on business needs.