The Advertising Checking Bureau, Inc Hiring for REMOTE/HYBRID – Customer Service Representative at Tempe, AZ Full Time

WHY ACB?

• Remote/Hybrid work schedule after 90 days!
• After 90 days the remote/hybrid work schedule is 2 days in office and 3 days from home each week!
• We are not a Call Center! We are the industry leader in administering advertising compliance and incentive programs!
• Monday – Friday work schedule!
• Benefits include medical, dental, vision, life insurance, 401(k), paid vacation and sick time!
• In business since 1917, we have many team members at all levels with 10, 20 and 30+ year’s tenure at ACB!

Position Summary

Our customer service representatives are responsible for providing outstanding customer service to clients and customers via telephone and email; and processing claims by comparing them to client requirements. We ensure compliance with client program specifications and ACB policies and procedures.

Typical day as a Customer Service Representative

• Research and resolve client inquiries and communications to ensure clients receive timely, efficient and accurate service
• Audit advertising or Incentive claims
• Answer incoming calls – We are not a call center! Call volume is light!

What are we looking for

• Outgoing, positive, can-do attitude
• Coachable and a curiosity to learn
• Great communication skills
• Resourcefulness
• Ability to work in a fast-paced environment
• Basic computer knowledge
• High School Diploma or equivalent certificate

What can you expect from us

• Knowledgeable, encouraging, supporting and present leadership
• Fun and friendly work environment
• Monday – Friday schedule! No nights or weekends
• Optional overtime opportunities available
• Advancement opportunities