Perio & Implant Center of Silicon Valley Hiring for Office Manager at Sunnyvale, CA Full Time

Dental Office Manager – Treatment Coordinator

for a top Perio & Dental Implant Center, NON DSO. Private Practice.

At The Perio & Implant Center of Silicon Valley, the dental specialty practice of Dr. Jochen P. Pechak DDS MSD, we believe in providing excellence in care, with successful lasting results in the comfort and great hands of an experienced, board certified Periodontist and Implant Specialist. The ideal candidate would have experience and an excellent tract record in the business management, and dental treatment/sales presentations with an outstanding eye for detail and a quest for performance as a top coordinator to gain production.

Due to our Doctor’s proven results and skill, we have the privilege to pride ourselves on upholding these values in everything we do:

Core Values of welcoming our New Patients

• At first contact, use our protocol to welcome, connect and assure them and acknowledge how thankful we are for their courage to embrace what is next, and assure them that they have made the best choice in our practice, for their care.
• Greet every new patient as if they are’ family’ to us.
• Provide respect and confidence as we witness daily, the life changing improvements we can provide to our patients.
• Assure any and all patients, no matter how severe, no matter how many discouraging exams they may have had with other dentists, that we are here to help them.
• Remain throughout the new patient experience, in deepest of appreciation in choosing our practice.
• Provide lasting results, aftercare, and support of our Doctor’s work for the life of the dental implant, an annual complimentary check-up.
• Our Doctor is on an endless quest, to always be on the forefront of the newest techniques, using lasers, for example – with a passion to provide minimally invasive options and advanced treatments to common dental needs, providing better results with less downtime, faster healing and minimal discomfort.
• We are NOT the dentistry of the past.
• Pre-COVID we shared our Espresso Bar with all patients, with an assortment of offerings for the comfort and a welcoming introduction to our Doctor and Team. Now our team can enjoy it!
• Our team enjoys the best equipment, education, tools and modern open concept environment to provide the best of advanced care.
• Our entire team is devoted to follow our Doctor’s leadership, to provide the best possible care and techniques for wellness, and embraces higher learning, ongoing training and continuing education programs.
• Our Team will look up to your Leadership and organizational skills in supporting them as a Lead, with all that we do, and enjoying the statistics of a successful practice through teamwork.

We all share these core values – and so will the next team member we bring on!

A Day in the Life of an Office Manager Team Lead at

Perio & Implant Center Silicon Valley

On any given day at The Perio & Implant Center Silicon Valley, you can expect to encounter the following:

• ü Arriving based on schedule, at approximately 8:50 to 9:15am to be ready to go
• at 9:00– 9:30 AM for the workday.
• ü Working with a driven team of success and goal oriented professionals, as they provide support for both Dental and Business Assistants.
• ü Managing the care of patients that are fearful and who very possibly may have never had the courage to enter a dental office, and/or many have been told there is nothing that can be done to save their natural teeth.
• ü Working in an office that is modern, soothing, with natural lavender scented environment, with excellent music, sound system and a spa like feel to overcome the fear of oral surgery.
• ü Embracing and leading advanced treatment, with a team of top, goal oriented professionals who thrive on excellence and high productivity, and treat their team members with kindness and respect.
• ü Delegating, scheduling daily duties from Administrative to making sure the reception area looks amazing, to reviewing treatment with Doctor.
• ü Inspire and maintain daily activities with an open door policy on suggestions and improvements, to discuss with the Doctors for the betterment of our office systems.
• ü Presenting advanced treatment in oral surgery to patients of medically necessary dental procedures, accepting payment in full, and scheduling for surgery, using exceptional service focused support to close sales.
• ü Tracking and coordinating reminders for follow up of treatment of patients, including second stages of the treatment coordinated.
• ü Provide support in all daily duties and activities of a Business Administration Assistant at the front desk of a dental office.
• ü Assist our team with scheduling, organizing rotational arrival and departure for breaks and meal times, to provide a seamless, always open feel for our patients and referring offices.
• ü Provide welcoming methods, and delivery of fantastic “SWAG” to all of our referring dental office teams! Gourmet lunch & learns, our team with theirs in our beautiful facility, Lead Surgical Assistant PowerPoint lunch & learn outbound and gift baskets for our referring office teams to enjoy.
• ü Organizational support for our Dental Study Club events once per month, to educate & improve the level of care in our local Dental Community, as a continued education provider with the State of California.
• ü Treating every patient like family, or your best friend who trusts you with their care.
• ü Treating our team with equal importance, kindness, respect and consideration while staying within the compliance of a good safe, relaxed, enjoyable workplace.
• ü The team you support will see an average of 15- 20 patients each day
• ü Direct contact with out Doctors, as you deliver the support and coordinate team support in what they need for success on a daily basis.
• ü Training and coaching team members to help them develop their full potential using our scripts, and new patient experience protocol.
• ü Provide oversight and training in items such as Insurance Billing, A/R ing and collections, advanced ‘ Five Star Call ‘ protocol and training, EOB uploads into the EMR for each patient, and compliance with Data and Intake of any and all New Patient input with our front office business assistants.
• ü Maintaining and tracking of statistics, such as new patients, scheduled vs unscheduled treatment and organizing the follow-up of those patients using Google Sheets.
• ü Leading our team huddle with daily and monthly accurate statistics, towards our goal to which all long term team members earn bonus and incentives.
• ü Provide support and your contribution of technical expertise in quickly obtaining s, creating Google Docs and Sheets, or Excel, managing current library of tracking systems, websites for management of reviews, payments, invoicing, reminders for our patients, our data based phone systems, and all events that may occur in a paperless digital modern environment. Advanced admin skills and experience are necessary as a top business administrator for success in this position.
• ü Connecting with vendors and suppliers, building relationship and managing ordering for both office business needs, and working with our Lead Surgical Assistant on Clinical needs.
• ü Experience, witness and feel pride in what you and our team’s role are in helping our patients. who are overjoyed with the results, with life changing, medically necessary treatment.

Believe…. READ ALL ABOUT US, Google, “Pechak DDS” to see for yourself!

What we OFFER:

• Full Time Team enjoys benefits such as Medical, Vision and Dental insurance.
• Paid Time Off and Sick Pay
• Flexible schedule with Mondays as an Admin day or possibly, as a day off.
• $1,200 dollar annual in-house dental spend, for you, spouse, dependants, friends and family of any treatment we perform.
• Ongoing, continued education invested in your personal and professional development.
• Invitation to attend our Doctor Study Club and earn CEU.
• Assured contact with top professionals and professors from Dental Schools, top dental teams and practices on the local and national level.
• Above average hourly salary for exceptional talent.
• Bonus and Incentives program where any team member can earn up to 30% more in annual earnings based on contribution to the office; wait time does apply to prove your excellence in enhancing our team.
• Team events, dinner of celebration, occasional travel to fun Dental Education events

(in 2022 our entire team was invited to a cruise, hosted by our owners)

• 401(k) for personal contribution to retirement or keep the plan of choice.
• Open door policy, to speak directly and candidly to the owners if you have a concept or idea on how to improve our systems, once you are fully trained and advanced in our systems with proven ability to lead and inspire our team.
• Unpaid time off, with advanced notice, for a special event, or family travel planned of up to 30 days.

How to APPLY:

Please take any free typing speed test, or use the Keyboarding test provided in Indeed, to give us approximate speed and accuracy with the PC.

List any and all education and skill level with the basics and advancement in technology using the PC.

Provide us with a current, accurate resume that lists your advanced Administrative skills using the PC in business along with the chronology of a successful career and work experience. We will thoroughly check all references and verify all past work experience.

Give us your list of software along with a personal ‘rating” of your level of expertise in the software, including the basics of Microsoft Office, along with all of your previous experience, even social media or personal graphics like a party or event you organized.

Prepare for an extensive interview, which begins with the requirements you provide above, then a casual meet and greet along a tour of our facility, lunch with our owners, and then if all goes well, an assessment period, a paid time ‘on board’ of temp assignment in the day of the life of, to witness the value you bring in your style of leadership of our team.

After we assess and value your contribution, you will be presented with your earned position outline to include your final rate of pay. After 90 days of success, you will earn your place and be awarded full benefits, bonus and incentives.

Share your passions, your hobbies, what you would do with three days if you had time off, what is the utmost importance and priority in your life.

We look forward to meeting you and embracing the possibilities of what’s next!

Job Type: Full-time

Pay: $29.00 – $38.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Sunnyvale, CA 94086: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you an experience Dental Office Manager with a background in Treatment Coordination?
• Do you have experience in presenting comprehensive dental treatment to include Dental Implants?
• Do you have a proven track record of success in Dental Business Administration to include Insurance Billing?

Experience:

• Management: 5 years (Preferred)

Work Location: In person