Elite Transit Solutions Hiring for Customer Support Specialist at Pittsburgh, PA Full Time

Hate cubicles?

Good. So do we. (Especially because they would ruin the views from the top floor of the historic Frick Building in downtown Pittsburgh)

Can you effortlessly balance innovating and collaborating with others?

Awesome. That’s exactly what we need!

Do you work best when you have a variety of responsibilities?

This would be an ideal environment for your ability to multi-task.

Are you a proactive problem solver who can be as decisive as you are meticulous?

Perfect. That is exactly what we’re looking for on our team.

Take pride in the details, making sure that you have accurate and precise information?

This is the right role for you. We need your unique perspective!

Prefer to put in average effort in a slow-paced environment?

Elite is probably not for you!

As our owner Mike Johnson says: “F*CK AVERAGE, be LEGENDARY“

As a 3rd-Party Logistics company, we are in the business of matching our shipping partners with highly vetted carriers to push the supply chain forward and provide the exceptional level of customer service that we are known for. And in an industry as expansive as Logistics and a reputation that precedes us, the sky isn’t a high enough limit for us.

Who we are:

Established in 2013 with 1 laptop on a kitchen table, our CEO and founder Mike Johnson saw what excellence in 3PL could look like and decided to make it a reality. Thus, Elite Transit Solutions came to be. Starting with our flagship office in Pittsburgh, PA, we have since had relentless growth which has led to the establishment of offices in Charlotte, NC, Chicago, IL, and most recently sunny Scottsdale, AZ.

We are unapologetically and distinctly Elite and it shows in all of our offices. So ask yourself:

• Do you want the comfort and freedom to wear jeans and play pool or ping pong during your work days?

• Do you want to sit side by side with your team mates and leader working on brokering and troubleshooting as a team?

• Do you want to celebrate wins, big or small, with an office full of likeminded people who share your goals?

• Do you see leadership in your future and want a team that will help add fuel to that fire?

Yes? Then ELITE is where you belong.

Join our team and find out what it means to be Distinctly Elite.

(Did we mention the kegerator with 4 craft beers on tap in office?)

– THIS IS AN IN OFFICE ROLE ONLY –

ABOUT THE ROLE:

The primary function of a Customer Support Specialist (CSS) at ELITE is to support the customer support team to which they are assigned and to provide superior customer service to our clients. As a CSS, you will use our innovative transportation management technology to schedule freight movements for your team. In addition, this role also is critical to reinforcing the brand promise of ELITE — to provide every client, big or small, with industry-leading on-time delivery (OTD) and pickup (OTP) rates and best-in-class customer service levels at competitive prices.

ROLE AND RESPONSIBILITIES:

• Understand transit times to efficiently schedule pickup and delivery.
• Act as the point person for scheduling conflicts of loads.
• Effectively communicate with both internal and external personnel.
• Maintain frequent communication between facilities creating appointments.
• Relay accurate confirmation and pickup numbers to appropriate parties.
• Use EDI to accept shipments, changes, and cancelations.
• Understand how to build a load.
• Upload load tenders when needed.
• Make sound decisions as part of daily tasks.
• Maintain strong attention to detail.
• Maintain professional communication in all aspects.

PERKS:

• Benefits (medical, dental and vision) start the first of the month following your start date!
• Student Loan Reimbursement (up to $1200/year)
• 9 Paid Holidays
• Mental Health Floating Holiday
• Diversity Floating Holiday-take time for unique celebrations!
• 401(k) with match
• Parental Leave
• Door DashPass for Work
• Commuter Benefits
• Working Advantage Discount Program
• Dell Discount Program
• Employee Referral Program

SKILLS AND REQUIREMENTS:

• Desire to work in a fast-paced, high-energy office environment.
• Comfortability with repetition.
• Strong multi-tasking skills.
• Ability to field a high call volume while also working on the computer.
• Ability to take initiative in daily tasks.
• Successful customer service experience.
• Experience in logistics is preferred.
• 2 or 4-year degree from an accredited university is preferred.
• Physical Requirements:
  • Must be able to lift up to 15 pounds at times.
  • Prolonged periods of sitting at a desk and working on a computer.

We are an Equal Opportunity Employer

Elite Transit Solutions, and its subsidiaries, are proud to be equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex (including pregnancy), age, marital status, sexual orientation, veteran status, gender identity or expressions, or other characteristics protected by law. Elite Transit Solutions also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.