Spectrum Hiring for Call Center Sales Rep at Mililani Town, HI Full Time

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Establishes and maintains a high level of customer satisfaction, professionalism and courtesy during all sales transactions.

Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.

Responds to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.

Effectively and efficiently sells products and services to prospective customers and maximizes additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identifies and maximizes upselling and cross selling sales opportunities.

Able to learn and master order processing billing system regarding all aspects of new sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.

Fully understands and consistently demonstrates proficiency at explaining all products and services to existing and prospective customers.

Acquires and demonstrates thorough knowledge of competitors’ pricing, packaging, products and services in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services. Promotes and communicates current marketing campaigns and promotions.

Works with other departments to resolve customer issues, as necessary

Performs other duties as assigned.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English at a very high level
Must have strong sales experience
Able to work at any Spectrum location
Proficient on the computer including a working knowledge of Windows and Word.
Type 40 words per minute, use of telephone system, and ten-key adding machine.
Must have excellent telephone etiquette, good persuasive, verbal, written and interpersonal communication skills
Able to sell and handle all customer service inquiries through effective communication
Knowledge of general office procedures, basic mathematics and bookkeeping, familiarity and use of computers
Stable employment history

Required Education

High School diploma or equivalent

Required Related Work Experience and Number of Years

Minimum 3-6 months of either office, clerical, or customer service experience.

WORKING CONDITIONS

Has extensive outside contact with customers and the general public. Has no supervisory responsibilities.
Computer, telephone, ten-key, cash register, photocopier, scanner, shredder, typewrite, and cable equipment such as converter box and modem; may use postage machine.
Sitting for long periods of time.
Typing and reading on computer and data entry on ten-key
May lift and carry converters (8 lbs.)
Communicating by either e-mail, over the telephone, and/or in-person with customers.
Extended use of telephone headset and ear piece.

CCS126 2023-15271 2023

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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