OnePet Hiring for Customer Care Associate at Remote Full Time

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Care Associate. As a Customer Care Associate, you will play a crucial role in ensuring exceptional customer service and support to our valued clientele.

Responsibilities:

Provide prompt and professional responses to customer inquiries through various channels such as phone, email, chat, or social media.

Listen attentively to customer concerns, questions, or complaints and offer accurate information, solutions, and recommendations.

Process customer requests, including orders, tracking shipments, returns or exchanges, and billing or account assistance.

Troubleshoot and resolve customer issues by researching problems, collaborating with internal teams, and following established procedures.

Maintain accurate customer records and update databases with relevant information.

Follow up with customers to ensure their satisfaction, gather feedback, and address any additional needs or concerns.

Collaborate with cross-functional teams to address complex or unresolved customer issues.

Stay updated on product knowledge, company policies, and industry trends to provide informed and up-to-date assistance to customers.

Adhere to established customer service metrics and contribute to achieving high customer satisfaction ratings.

Requirements:

High school diploma or equivalent.

Previous experience in a customer service or support role is preferred.

Exceptional verbal and written communication skills with a friendly and professional demeanor.

Strong problem-solving abilities and a customer-focused mindset.

Patience, empathy, and the ability to remain calm under pressure.

Proficiency in using customer service software, CRM systems, and relevant tools.

Excellent multitasking and prioritization skills in a fast-paced environment.

Flexibility to work in shifts, including evenings, weekends, and holidays.

Join our dynamic team and contribute to our commitment to outstanding customer care. We offer a competitive salary, comprehensive benefits package, and opportunities for growth within the company.