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Customer Services & Support

Rently Hiring for Quality Assurance Specialist – Customer Service at Remote Full Time

Full Job Description

Founded in 2011, Rently is a smart home and self-guided touring hardware and software provider. Our all-in-one solution allows real estate operators to provide best-in-class touring and living experiences for their current and future residents while optimizing their leasing efficiency and expanding revenue opportunities.
By using Rently, renters can tour a single family home or multifamily apartment on their schedule, move in/out, and control their smart home devices all with just the phone in their pocket. Meanwhile, property managers can remotely control access, manage energy, monitor activity, and prevent damage without ever having to leave their office.

We are thrilled you’re interested in a role at Rently! We look forward to reviewing your qualifications soon.

The Quality Assurance Specialist is responsible for evaluating the quality and accuracy of customer/client facing calls, emails and chats. Their primary responsibility will be to ensure adherence to the quality standards outlined by the QA team. The QA specialist will support the implementation of new and existing processes and procedures across all departments.


Job Duties:

  • Evaluate a set number of interactions per week (calls, emails, chat, etc) based on established internal standards.
  • Provide meaningful and constructive feedback for all missed opportunities.
  • Monitor and on customer service performance on the agent and team level.
  • Collaborate cross-functionally to communicate observed trends, patterns, and areas of improvement to separate departments.
  • Contribute to the continuous improvement of the QA process by providing insights, suggesting refinements, and sharing knowledge gained from evaluations.
  • Conduct calibration sessions to maintain consistency in internal evaluations.
  • Participate in training and development activities to enhance evaluation skills and stay updated on best practices.
  • Contribute to the team culture in a positive manner.
  • Perform other duties as assigned.


Skills and Qualifications:

  • Experience in the customer/client facing role.
  • Previous QA experience.
  • Proven track record of analytical skills, attention to detail and ability to multitask.
  • Great people skills and ability to communicate (constructive) feedback.
  • Problem-solving capabilities to create meaningful strategies to improve quality.
  • Perception of basic business metrics and how support impacts those.
  • Experience in Salesforce is a must.


Nice to have Experience:

  • Previous experience QAing an offshore team.
  • Previous experience working in a remote-first environment across multiple time zones.
  • Experience with Playvox & G-Suite is a plus.
For applicants located in California, the salary range for this full-time role is expected to be $65,000-$70,000 annually. This range is a reflection of base salary only, not of a total compensation package. Please note Rently reserves the right to pay more or less than the posted range, depending on the candidate’s experience and qualifications, and that the expected salary range may be different for candidates located outside of California.
#LI-Remote #LI-DM1

Full-Time Employee Benefits:
  • 75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options. FSA, STD, LTD, and other voluntary plans available. Coverage extends to employee, spouse, registered domestic partner, and dependent children.
  • 401k with 3% Rently match
  • Paid time off
  • Sick time off
  • Partial gym membership reimbursement
  • Partial pet insurance reimbursement
  • Career growth opportunities
  • Professional development opportunities
  • Work related travel opportunities (dependent on role)
  • Company gatherings & team events
And more!

Rently is an ISO 27001 and PIMS 27701 Certified Organization

Job Overview

  • ID: 345559
  • Date Posted:
  • Location:
  • Job Title: Rently Hiring for Quality Assurance Specialist – Customer Service at Remote