TravelCenters of America Hiring for Customer Service Representative (nd Shift) at Remote Full Time

There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.

Job Summary

Customer service representatives interact with internal and external customers on behalf of TravelCenters of America and Petro Stopping Centers, and Quaker Steak & Lube. They provide information about products and services; respond to customer feedback, and take parking reservations. They rely on experience and judgment to plan and accomplish goals. The schedule for the position is: Monday-Friday-1:00pm-9:00pm EST after training, $16.00 an hour.

Duties and Responsibilities

• Listen and respond to customers to get a better understanding of their needs in order to resolve issues efficiently and effectively. Must be patient and polite, especially when dealing with difficult or angry customers.
• Accurately record details of customer feedback and actions taken in Footprints. When interacting with customers via email professional responses are required using correct grammar, spelling, and punctuation.
• Provide information to customers about company products, services or programs. When interacting with customers via email or social media, professional responses are required using correct grammar, spelling, and punctuation.
• Take parking reservations, determine charges and process payments. These are to be processed accurately and professionally.
• Perform special projects and miscellaneous duties as assigned. Such as review and respond to social media posts concerning TA/Petro, and Quaker Steak & Lube, respond to feedback received via TA/Petro, Quaker Steak & Lube websites or Company phone apps.
• Continuously seek out ways to improve current procedures and methods to ensure optimal efficiencies and excellent customer service.
• Analyze situations, investigate problems, and determine the best contact for a timely resolution. When it is an issue that needs to be escalated, information must be gathered and provided to a Customer Service Team Lead for assistance.
• Help with and at times train other Customer Support members on programs, administrative tasks, and technologies and/or call center methods and skills.

Qualifications

• High School diploma required with any advanced degree a plus.
• Have excellent attendance and punctuality
• Ability to work in a fast paced environment
• Solid multi-tasking and problem solving skills
• Strong interpersonal and communication skills
• Excellent Computer Skills
• Prior customer service experience preferred
• A certain degree of creativity and latitude required.

With us, you’ll enjoy:

Competitive wages and annual bonus opportunity

Medical, dental, vision and life insurance

401(k) with a company match

Paid vacation and holidays

Tuition reimbursement

A wide variety of discounts on technology, travel, food and fuel

Opportunity for growth and advancement with company paid training

For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-in-our-corporate-office

A reasonable estimate of the current pay range for this position is $16.00 per hour. This range reflects the potential base pay across the U.S. for this role. The base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can “return every traveler to the road better than they came” only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Working Conditions / Physical Requirements

In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation.

Disclaimer

This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Work Location: Remote