Confidential Hiring for Customer Service / Office Representative-Longstanding, Family-Owned Company at Saint Jacob, IL Full Time

Our team is exclusively recruiting to fill a key Customer Service Specialist role for a longstanding (100+ years!), long-trusted family-owned telecommunications provider (phone, internet, cable).

We are seeking an energetic “doer”, active learner, and customer-focused, professional to join this small yet mighty, ever-happy and hardworking, collaborative and committed team, and the fun, friendly, fast-paced, and “all hands-on deck” office environment they’ve created and enjoyed for decades.

Just a Few of the Perks!

• Attractive & competitive hourly pay + End Of Year Bonus and Annual Review/Raises
• Incredible Employer-Provided Benefits and Generous PTO!
• 100% employer-subsidized medical insurance – Employee pays $0!!-
• 100% disability and life insurance
• 10% employer contribution to the company’s profit sharing plan – Employer contributes10% of your annual pay regardless of employee contribution (FREE RETIREMENT $$$)
• 2+ Weeks PTO year 1
• Solid employer, small and family-like team, fun, friendly, and bustling working environment

Key Responsibilities:

• 50% customer service (phone, email, walk-ins) – new inquiries on company products and services, current customer questions/inquiries, over the phone payments and account/billing questions, scheduling new services installations, service upgrades, repairs, equipment/service troubleshooting, etc.
• 50% administrative – new customer and account set-up, changes/updates to accounts and customer billing and payments, service write-ups and dispatch for new installations, service requests/upgrades/repairs, etc.

As this is a critical role and priority hire for our client, we’ve deployed an expedited process and short timeline to connect interested candidates with Hiring Manager.

Don’t Wait, Email your resume TODAY to receive more information on the position and the next/final screening step for hiring manager review!

Job Type: Full-time

Pay: $18.03 – $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person