Cosan Group Hiring for Copy of Care Coordinator- Hybrid On-Site & Work From Home at Remote Full Time

Description: This is not your usual in-office Medical Assistant position. If assisting during exams and preparing labs is what you are looking for, this is not the job for you. But, if your passion lies in spending meaningful time removing barriers to care and combating social isolation for your patients, keep reading!

If you join Cosán Group, you will be part of our amazing team of Care Coordinators. You will build a rapport with your patients through monthly calls as you support them through services such as Chronic Care Management (CCM), Behavioral Health Integration (BHI), Principal Care Management (PCM) and Remote Physiological Monitoring (RPM). Furthermore, you will empower patients to meet their goals, guide them in their healthcare journey and advocate for their needs.

In this role you will act as an extension of the provider to help close the gaps in your patient’s care.

You will also join an organization that wants to help you grow your career in healthcare, which lives its core values in every way, and builds its strategies around how to give patients better care.
Our Mission:
Cosán Group’s mission is to deliver excellence in preventative care services for at-risk older adults to support successful aging in place. Cosán’s Care Management proves to enhance overall health outcomes for patients. We understand the importance of identifying risks, which is the first step to connecting patients to the resources and support they need. We work to identify gaps in care and patient risks enabling better overall patient outcomes.
What your role will be:

• Manage and support patients’ healthcare needs via phone conversations
• Ensuring that daily production goals are met within standards set forth by Cosán Group
• Complete individualized patient care plans and perform care management and care coordination services via the Cosán Group software platform
• Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
• Document all communications with patients, their caregivers, and their providers accurately.
• Communication to and from Care Clinicians or office designee regarding patient needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
• Keep Team Leadership informed of all issues pertinent to the care plan process and any known or perceived issues
• Enroll eligible patients in Care Management programs
• Demonstrate ability to work with various cross-organizational areas to meet the needs of the Company’s clients
• Work diligently towards building skillset, effectively utilizing workplace technology including care management platform, secure email, Microsoft Office products, Electronic Medical Records, etc.
• Adherence to documentation protocols and best practices for daily workflow, escalation of client issues, comprehensive care plans, and internal communications
• Exhibit excellent customer service skills demonstrated by positive feedback from customers and patients.
• Be able to speak to the benefit and value of Care Management services, to ensure patient enrollment and retention goals are met.
• Contribute as a positive member of your department by supporting all team members productively and constructively.

Requirements:

Requirements:

• Currently credentialed as one of the following: Medical Assistant, Nationally Certified Pharmacy Technician, or LPN with compact license with at least 3 years’ work experience in your role.
• Experience and proficiency working with Electronic Medical Records (EMR) software as a user.
• Knowledge of healthcare terms, conditions, roles, and care principles.
• Ability to develop and build trusting relationships with patients and partner practices
• A true passion for caring for patients and guiding them in their health journeys
• Awareness of resource, utilization, and care management best practices
• Ability to stay flexible and quickly adapt to new processes, software changes, and priorities
• Must be internally motived, results-oriented with strong skills in presenting, communicating, organizing, prioritizing and time management.
• Intuitive knowledge and ability to operate modern devices effectively such as laptops with second monitor, mouse, keyboard dexterity, and hardwired headset.
• An understanding of technical concepts, with the knowledge of how to apply them in different concepts.
• Ability to easily navigate software applications like Outlook and MS Office.
• Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, have a strong understanding of team dynamics, and a willingness to learn new skills on a continuous basis.
• 
  REQUIRED:_ Candidate must have a quiet, uninterrupted workspace as well as reliable high-speed internet and asked to provide a speed test to assure it meets the Company’s requirements._

What to expect your first 2 weeks: Your first two weeks will be an orientation led by our expert Clinical Trainers where you will learn the ins and outs of Cosán as well as work through our proprietary platform. What to expect your first 90 days: Out of orientation you will be introduced to the team you’ll be working alongside. Your Team Lead and Clinical Manager will teach you account specifics and guide you through your first steps of making patient calls. You will also have scheduled check-ins with your Team Lead & Manager during the first 4 weeks out of orientation. Trainers will always be available for added support as well throughout your Cosán journey!

What we offer:

• Hybrid remote/office work environment once production metrics met
• Competitive Pay
• Competitive Benefits for Full Time employees (min. 30 hrs/week) including:

o Company Holidays o Paid Time Off o Medical/Dental/Vision Insurance o Complementary Life Insurance o Benefits Hub o 401k plan o Optional short-term, long-term disability, critical illness & accident o Employee Assistance Program, including mental health resources o Immediate Pay program

• All necessary equipment is provided (e.g., laptop, monitor, headset etc.)
• Monthly stipend to support internet access for remote workers
• Cosán Cares Culture that supports team members through weekly and monthly communications, regular training opportunities, and initiatives to enhance employee engagement and team development.
• Ongoing education and learning opportunities

Cosán is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law._Job Type: Full-timePay: $18.00 – $19.00 per hourBenefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Medical specialties:

• Geriatrics
• Home Health
• Internal Medicine
• Primary Care

Schedule:

• Monday to Friday

Work setting:

• Telehealth

Work Location: Remote/On-Site Hybrid