Jerry’s U Save, Inc Hiring for Customer Support Specialist at Morris, MN Full Time

About us

Jerry’s U-Save is a long-established family owned petroleum business in Morris. Our culture is professional, meaningful, respectful, and very pleasant to work in. We offer a level of support to facilitate growth and satisfaction for our employees. Jerry’s U Save, Inc. is currently looking for a professional with experience and a strong passion for customer service who can be the first point of contact for our valued customers.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Company perks

We are looking for a Customer Support Specialist to join our team in our new office. The successful candidate will perform a variety of administrative and customer service tasks. This person will be responsible for providing exceptional customer service, responding to customer inquiries, resolving customer complaints, and providing support to our Operations Assistant. The ideal candidate will have excellent communication and problem-solving skills, as well as being self-motivated, friendly, along with the ability to work independently and as part of a team. If you have strong organizational skills, attention to detail, excellent with numbers and can manage time well, are passionate about helping customers and have a commitment to providing excellent customer service, we want to hear from you! Join our professional, fun-loving and growing team!

Responsibilities:

• Greeting customers, vendors, & visitors to the office
• Answering phones, transferring calls to managers as appropriate
• Receiving customer orders and dispatching orders via email or phone
• Assisting customers with questions & concerns
• Helping customers make payments by phone if needed
• Filing & organizing tickets, invoices, & other records
• Scanning invoices, tickets, and other important documents
• Entering deposits into software system
• Entering tickets, invoices, and other records into software system
• Maintain overall office appearance by cleaning if necessary
• Monitoring & ordering office supplies
• Submitting work orders and repairs for general office space to appropriate personnel
• Providing feedback to the appropriate managers regarding customer questions or concerns
• Assist the Operations Assistant with data entry and backup as needed

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Morris, MN 56267: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 2 years (Preferred)

Work Location: In person