Stately Hiring for E-Commerce Customer Service Representative at Fullerton, CA Full Time

*** PLEASE ONLY APPLY TO THIS POSITION IF YOU LIVE IN CALIFORNIA. ***

About Us: Stately is a stylist-curated clothing subscription service for the modern man. We deliver a curated experience consisting of apparel from today’s leading menswear brands that is highly-personalized to our members’ lifestyles.

We are looking for a person who is genuinely excited to help customers every single day, no matter how simple or complex their problem. Someone patient, empathetic, and passionately communicative. Someone who loves to talk. The ideal candidate can put themselves in our members’ shoes and advocate for them when necessary, ensuring we provide solutions in a timely manner and updating processes to improve efficiency and member satisfaction. They know that member feedback is priceless, and diligently work to gather and compile it to help improve our services.

In this role, you will act as the main liaison between our members, our Stylists, and the company. Accuracy and attention to detail are vital in this process.

Problem-solving also comes naturally to them, and they are confident in troubleshooting and will do the research necessary if they don’t have enough information to resolve a member concern. In short, we are looking for a deeply empathetic, member, detail and operations-oriented people-person to help with continuing to build our Member Services Team.

If you’re looking for growth opportunities, we’ve got em here at Stately!

Responsibilities

• Managing email tickets, chat requests, inbound & outgoing calls, social media messages and texts in a timely manner
• Identify opportunities for improvement and work directly with Stylists to implement change when necessary
• Identify and assess members’ needs to achieve satisfaction quickly and efficiently
• Coordinate with our warehouse team to ensure shipping/tracking information is correct and available in a timely manner
• Build sustainable relationships and trust with members through open and interactive communication – you will sometimes be the “face” of our company
• Provide appropriate solutions and alternatives within an appropriate amount of time
• Take the extra mile to engage members
• Eager to embrace Stately’s culture and unique style of service

Requirements

• 2 or more years of customer support experience
• Must live in California: this position is remote and we are currently only hiring within California. Please do not apply if you are out of state. Out of state applicants will be rejected at this time.
• Must be available to work at least one weekend day, of your choosing
• Strong analytical and problem-solving skills
• Strong attention to detail
• Strong phone contact handling skills and active listening
• Familiarity with systems similar to Gorgias, Google Sheets and Slack a plus
• Excellent communication skills, both written and verbal
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Positive attitude with a strong work ethic

To learn more information about Stately, please visit www.statelymen.com

Job Type: Full-time; Remote; MUST RESIDE IN CALIFORNIA ONLY.

• Pay: $17 – $21 per hour

***PLEASE ONLY APPLY TO THIS POSITION IF YOU LIVE IN CALIFORNIA***

Job Type: Full-time

Pay: $17.00 – $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Application Question(s):

• Do you live in California?

Experience:

• Customer support: 2 years (Required)

Work Location: Remote