Emovis Hiring for Customer Service Representative at Virginia, NE Full Time

Job Description

Job Title

Customer Service Representative

Contract Type

Full Time Permanent

Working Visa Requirements

Citizen, Permanent Resident, or full working visa to work in the United States

Job Location

Virginia, US

Intended Hire Date:

June 2023

About Emovis

Emovis is a leading technology provider of electronic tolling and other road charging solutions and associated services. The company is 100% owned by Abertis, the world’s leader in highway concessions with close to 9,000 miles of roads under direct management.

Abertis is a global leader in the provision of toll highway infrastructure management and smart mobility services. Our vision at Emovis is to be a reference in road charging solutions and associated services helping transport leaders accelerate their business toward seamless, sustainable, and inclusive mobility.

Job Purpose

ing to the Contact Center Supervisor, the Customer Service Representative (CSR) provides effective and efficient service to customers and prospects on all services.

Responsibilities

• Understand customers’ needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies
• Provide a high level of customer service as outlined within the agreed quality standards
• Remain professional at all times – positively influence the customer’s perception of Emovis
• Ensure adherence to schedules – delivered hours and scheduled hours adherence to be maintained on or above department targets
• Positively contribute to the development of policy and process through effective feedback and communication
• Comply with all Health and Safety and other regulations and highlight any issues as appropriate
• Work with a high degree of personal integrity, treating others with respect to promote a professional working environment
• Perform other work as required and assigned
• Contribute to overall department targets through the achievement of Key Performance Indicators (KPIs)
• Assist customers in registering new accounts
• Administration of existing accounts (i.e. add a vehicle, change of address)
• Process payments over the phone
• Set recurring payments (e.g. direct debit) over the phone
• Review vehicle passage images to identify and classify them
• Answer general inquiries over the phone/email/correspondence
• Process Penalty Charge Notices, Appeals, and Representations as part of the Enforcement services
• Respond to complaints over the phone/email/correspondence

requirements

• High School Diploma or equivalent
• Previous customer service/call center experience desirable
• Ability to communicate effectively via telephone by utilizing soft skills, active listening, and speaking clearly to customers
• Should be skilled in basic PC skills including Microsoft Office
• Ability to multi-task and possess problem-solving abilities
• Flexible attitude to work content and hours including willingness to work rotational shift hours
• Resilient and receptive to change
• Self-motivated with a positive attitude

Why work with us

Reward & Recognition

We look after our talented teams from market-competitive salaries to performance-based bonuses and flexible benefits packages.

Be part of something big

What’s more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy.

Flexible work schedule

Where possible we’ll help you work where you need to when you need to. Because life happens.

Everyone has a voice

Innovation doesn’t know hierarchy. We make sure everyone is heard, considered, and respected.

Room to grow

Learning is built into every role here. You’ll get mentorship and take ownership.

Make your move

Come for a tech job. Stay for a BD career. We support exploring new fields right under our own roof.

All-inclusive

Be yourself. That’s who we’re hiring. Our culture celebrates and supports the difference that makes each of us unique. It’s how we build better products for the world…and career growth for you

Emovis is an Equal Opportunity Employer

Job Type: Full-time

Salary: $15.00 – $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Virginia, NE 68458: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience of handling In-Bound customer service telephone calls?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Language:

• Fluent English (Required)

Work Location: In person