The New Gnration Group Hiring for Customer Service/Office Assistant at Nashville, TN Full Time

As a Customer Service/Office Assistant, you’ll be a valuable part of our team, responsible for representing our business and providing exceptional service to our customers. We pride ourselves on creating a great work environment that encourages personal and professional growth. Join us and make a real difference in people’s lives while advancing your career with our support.

Your responsibilities as a Customer Service/ Office Assistant will include:

• Assisting customers with their personal banking issues, such as payment transfers, direct debits, bill payment, and financial support during difficult periods, via phone.
• Prioritising the needs of each customer and taking ownership of their inquiries.
• Delivering a positive customer experience that leaves both the client and the customer satisfied.
• Resolving complaints and issues related to products, service centres, policies, and business practices.
• Advising customers on the most effective solutions and options available to them.
• Using your judgment to determine when to escalate a problem or query.

To excel in this role, you’ll need the following skills:

• A willingness to learn and educate customers on various products and services.
• A genuine passion for assisting others and responding to client activities efficiently, accurately, and effectively.
• Strong interpersonal and communication skills to build lasting relationships with customers.
• Excellent troubleshooting skills to identify and resolve customer issues quickly.
• Basic knowledge of WIFI and home networks to assist customers with technical issues.

Job Type: Full-time

Salary: $22.92 – $24.97 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Nashville, TN 37219: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person