Guardian Care Hiring for Care Coordinator at Remote Full Time

Guardian Care – Care Coordinator

Ready to join a rapidly growing team who improves the lives of families in their community? Do you have a background in customer service, and enjoy helping special needs children, seniors and caregivers in our community? Are you experienced or interested in learning more about Home Care? We are hiring a Care Coordinator to genuinely make a life-changing impact in the communities we serve, who will be the primary onboarding contact for our clients and caregivers.

Did you know that approximately 1 in 6 Americans suffers from a disability? At Guardian Care, our mission is to make it easy for family members to care for their medically complex loved ones, partnering with extended Care Teams to provide holistic care. We believe our seniors and special needs pediatric populace deserve to live in inclusive, supportive communities. Our vision is to improve the lives of Indiana Families and Caregivers, every day.

What are we looking for?

· Excellent Customer Service skills, including managing high call volumes with composure and positivity

· Strong written and verbal communication skills, and ability to solve problems with our clients and caregivers

· Exceptional attention to detail and organization skills – to meet compliance and governance standards from onboarding through to day-to-day operations.

· Tenacity and time-management skills – ability to take ownership, to be a self-starter committed to approaching administrative tasks with tenacity.

· Excellent work ethic in maintaining and enhancing Care Team and client morale.

· Adaptation to change quickly and with a positive attitude

· Familiarity with Office 365 (Excel, PowerPoint, Word, etc), Customer Relationship Management (CRM) tools, and Home Care software solutions

What are the key responsibilities of the role?

· Connect and build excellent relationships with new clients, caregivers, Case Managers and referral sources.

· Complete onboarding process for new caregivers, including building schedules, completing onboarding paperwork, setting up profiles within our ecosystem of tools, and completing background checks

· Live out Guardian Care’s Values: Treat Everyone Like Family, Integrity, Excel at Communications, Address Issues and Improve.

· Complete onboarding process for new clients, focusing on personalized Service Plans based on the needs, interests and preferences of clients

· Confirm client payor eligibility on a regular basis

Qualifications

• Call Center or Customer Service: 2+ Years (Required)
• Microsoft Office (Excel, Outlook, Teams, Word, PowerPoint): 1 year (Required)
• US work authorization (Required)
• Home Care: 2+ years (Preferred)
• High school or equivalent (Preferred)
• Customer service: 2+ years (Preferred)
• Project coordination: 1 year (Preferred)
• Must have your own computer and high speed internet. We use MS Teams for regular video calls.

Job Type: Full-time

Benefits:

• Flexible schedule
• Remote/Work from Home Options
• Professional development assistance
• Health Insurance
• PTO

Schedule:

• Monday to Friday, 8AM – 5PM
• No weekends

Why join Guardian Care?

Guardian Care is one of the fastest growing Home Care providers in Indiana and is genuinely making a difference in the communities we serve. We believe everyone connected to us should be treated like Family – our clients, caregivers, families, care managers and employees. Our goal is to improve the lives of our seniors and our caregivers, everyday. Guardian Care provides a family culture of doing what is right for our clients and caregivers. Join us in this exciting opportunity as we grow and expand our Home Care presence to change lives in new markets across Indiana.

We offer flexible, remote schedules, the opportunity for professional growth, and many more employer perks. Interested? APPLY TODAY!

Guardian Care is committed to maintaining a diverse and inclusive workplace. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status.

Job Type: Full-time

Salary: From $36,000.00 per year plus commission/variable compensation

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Call Center: 2 years (Required)

Work Location: Remote

Job Type: Full-time

Pay: $33,000.00 – $36,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Remote

Experience:

• Customer service: 2 years (Preferred)

Work Location: Remote