Brault Hiring for Patient Services Representative – Call Center at Remote Full Time

Please note***** applications without completed assessments will not be considered***

Do you want to make an impact in someone’s life? We all know medical insurance billing can be confusing. You can be the superhero for a patient by making some of their worries disappear! You can go home at the end of the day knowing you made a difference! This is a call center position, so you know when you disconnect the call, you are done with that task and on to the next one.

Brault is a practice management, billing and coding company exclusively serving acute care independent physician practices. We are currently looking for experienced, energetic, detailed oriented Patient Services Representatives to work in our Call Center. Qualified individuals must possess excellent customer service skills, have the ability to multi-task and prioritize, and have strong problem solving skills.

Position Summary

With minimal supervision, the Patient Services Representative (PSR) will manage calls from patients, insurance representatives and attorneys. The position will be responsible for verifying patient’s eligibility, updating patient demographics and insurance information, researching patient out-of-pocket responsibility and working accounts in compliance with billing guidelines. If necessary, the PSR will call patients.

Experience

• Insurance medical billing, a plus
• Min 2 years of healthcare related experience, preferred
• Proven experience working in a high volume Call Center (a plus)

Knowledge, Skills & Abilities

• Knowledge of HMO, PPO, Commercial, Senior Medi-Cal, and Medicaid payers
• Understand insurance guidelines including Medicare and other government, private, self-insurance, and managed-care plans
• Able to read and understand Explanation of Benefits(EOBs), and identify how the benefits were applied
• Exposure to ICD-10 codes
• Understanding and adhering to HIPAA, PHI, and DMHC guidelines
• Bi-lingual Spanish a plus

Job Type: Full-time

Pay: $16.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• I have reviewed the salary range for this position, and my expectation falls within that range. (Y/N)
• As a California based company, the work shifts are 8am-5pm PST, 8:30am-5:30pm PST, or 9am-6pm PST. You must be able to work any of those shifts. These are in the Pacific Time Zone. You will need to convert these times to your time zone. Please confirm (Y/N) if these schedules are acceptable to you.

Experience:

• Call center: 2 years (Preferred)
• Medical insurance billing: 2 years (Preferred)

Work Location: Remote