CVS Health Hiring for Patient Care Coordinator at Tennessee Full Time

Join the Coram/CVS Health team as a Prior Authorization and Billing Prescription Specialist and you will support the Enteral Nutrition Center by requesting and maintaining timely follow up on authorizations needed for successful reimbursement of claims. Partner with our billing centers to ensure that patient accounts are updated, and all information is on file to be able to process the claim. This is not a medical billing position. Must have excellent written and verbal customer service skills and advanced computer skills in order to interact with Coram branch associates. Strong mathematical skills are required.

** Please note this is a Work From Home role. However, candidates must be located in the Phoenix, AZ or Jackson, TN areas. **

As a Prior Authorization and Billing Prescription Specialist you will…
 Maintain insurance authorizations and billing prescriptions for new and current patients.
 Work closely with various staff to collect additional information needed to process authorization requests and submit claims.
 Follow-up on outstanding Certificates of Medical Necessity (CMN), Letters of Medical Necessity (LMN), prescriptions, renewals, expiring authorizations and other missing medical documentation to ensure that a patient’s account does not go into a suspended status.
 Update insurance providers when a change to a patient account has occurred and work with the insurance company to obtain new authorizations for service.
 Communicate with patients, physicians, and insurance companies to update them on status, orders, and missing documentation.

This is a full-time, permanent, benefited position and is NOT through an agency. Typical work hours for this role are Monday – Friday, with shift times that may vary between 7:30AM – 6:00PM (These are 8-hour shifts), with an opportunity for over-time per business need.

Challenge your healthcare training or current customer services skills to make a difference in a patient’s life by life by maintaining up to date authorizations for new and current patients ensuring coverage for ongoing treatments. Individuals who can balance compassion and kindness with professionalism and customer service will thrive in this position. Become part of the CVS Health family by joining a growing sector of the healthcare industry, offering a rewarding career and opportunity for advancement.

Coram CVS/specialty infusion services is a Fortune 7 company and national leader in the home infusion and enteral fields. You have an important, uniquely rewarding role putting your skills and experiences to work supporting an innovative specialty pharmacy operation.

Key responsibilities:

Learn more about us: https://www.youtube.com/user/CoramHealthcare or https://www.youtube.com/user/CVSPharmacyVideos

Pay Range
The typical pay range for this role is:
Minimum: 17.00
Maximum: 27.90

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• Minimum year experience working in a customer service or call center environment.
• Data entry experience.
• Experience working in Microsoft Office, specifically Excel, Outlook and Word.
• Typing speed of 50+ WPM (words per minute).

Preferred Qualifications

• Experience in a home health/home infusion setting.
• Experience work in a healthcare environment.
• Experience working with healthcare agencies in an effort to obtain medical authorizations.

Education
High School diploma or GED

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.