Casino – Bar Porter – PT Full Time

Come… Enjoy… Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

Under the direction of the Front of the House Manager, Front of House Assistant Manager, Shift Supervisor or Dual Shift Supervisor, the Porter is responsible for assisting service staff in maintaining the restaurant and bar areas. Emphasis must be placed on exceptional customer service, as the Porter will be dealing directly with customers. The Porter is responsible for adhering to all policies and procedures, and to take all necessary precautions to ensure the safety and health of guests and ensuring all safe work practices within the Casino at all times. This position may require lifting weight of up to approximately 50 lbs. The Porter must be aware of and be willing to work in a smoking environment.

Please note: Must be available for shift work (days, evenings, nights, weekends and holidays). Also, must have reliable transportation as night shift is outside of Calgary transit hours of service.

• Provide excellent guest service consistent with Company’s core service standards and brand attributes.
• Assist the Servers in setting and resetting the tables during service periods that are busy.
• Stock and re-stock stations with dry goods, glassware, dinnerware and silverware.
• Fill and replenish ice tubs (in buffet, blaze and stage bar). Clean and wipe down at the end of the day.
• Monitor, maintain cleanliness and sanitation of blaze restaurant, buffet, and buffet serving stations.
• Assist the bartenders with stocking alcohol and beer. Bring clean glassware to the bar areas.
• Assisting the servers and bartenders in areas when and where required.
• Develop and maintain positive relationships with all guests, food and beverage staff and other casino departmental staff. Communicate any issues or needs of guests appropriately to management or co-worker(s).
• Must always report to work on time and in a clean uniform.
• Must maintain proper hygiene and grooming at all times.
• Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Attend meetings and training programs when required.

Education And Experience

• The successful candidate will have experience working in a fast paced environment. Specific Casino food and beverage experience would be an asset.
• Excellent interpersonal and communication skills are required in order to promote and deliver impeccable service and standards at all times.
• Requires a high school diploma.
• Specific Casino food and beverage experience would be an asset.
• A valid Alberta Pro Serve Certificate must be obtained within the 90 day probationary period.

Knowledge, Skills And Abilities

• Experience working in a fast paced environment.
• Excellent interpersonal and communication skills are required in order to promote and deliver impeccable service and standards at all times.
• Ability to work and thrive in a team oriented environment, and be able to function independently also
• Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment
• Must be available for shift-work, be able to stand for long periods of time,
• Must be aware of and able to work in a smoking environment
• May require lifting weight of up to approximately 50 lbs

We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.

• Priority will be given to Tsuut’ina Nation members.