Thermetrics, LLC Hiring for Service Engineer – National/International Travel at Seattle, WA Full Time

Global Service Engineer

Thermetrics – Greater Seattle Area

At Thermetrics (Thermetrics.com), we design, build, and deliver instruments which are truly one-of-a-kind. Our products mimic the human body to test the thermal performance of clothing, vehicles, and environmental controls. Our international customer base spans 40 countries and 6 continents and includes some of the world’s most recognized brands in apparel, transportation, and consumer goods.

We are looking for a dedicated and experienced person to join our Service and Support team. If you love to troubleshoot and improvise, work comfortably together with some really cool clients, enjoy worldwide travel, and are looking for a job with a purpose, then you should check us out.

In your role as a Thermetrics Service Engineer, you will support the success of our client base as you troubleshoot problems, upgrade and configure software, perform repairs and calibrations, and visit client sites around the world to provide installations, services, calibrations and customer training.

General Job Responsibilities Include

Service and Support

· Diagnose and resolve technical issues remotely on a wide variety of hardware and software

· Provide instruction on the use of our systems to customers, end users, and international agents

· Work hands-on to diagnose, repair and calibrate systems coming in for service

· Collaborate with Engineering and Production teams to resolve issues and improve future designs

· Seek out opportunities and contribute to workflow process improvements

· Record all requests for service in specified tracking systems

Travel (Worldwide, usually solo, up to 50%)

· Perform on site troubleshooting, diagnosis and repairs

· Perform system calibrations

· Perform new system installations and operator training

· Provide hands-on instruction on the use of our systems

· Build and strengthen customer relationships while identifying new business opportunities

Required Qualifications

BA/BS degree in Engineering or related technical field or equivalent experience.

· Prior customer service/support experience with complex or technical products

· Excellent problem-solving skills, including examples and past success stories

· Fluency with computers and fast learner of new software applications

· Ability to read electrical schematics

· Ability to improvise and find intelligent ways to solve problems

· Hands-on skills to perform mechanical and electrical repairs as necessary

· Strong ability to communicate and connect with clients and agents, both orally and in writing

· Proactive and highly organized to keep up with the variety of ongoing customer needs

· Excellent small team player, professional demeanor

· Flexibility – willing to contribute at whatever level it takes to get the job done

· Valid passport and vaccine record, including COVID-19

· Candidates must be authorized to work in the US. Visa sponsorship is not available

Extra Credit

• Solid foundation in heat transfer and thermodynamics
• Experience in software applications configuration
• Familiarity with test standards: ASTM, ISO and UL

We Offer:

• A positive working environment where your work will make a big difference
• Opportunities to stretch your mind and get your hands dirty, all in the same day
• Flexible schedule and travel arrangements to combine pleasure with business
• Excellent benefit package
• Competitive salary, DOE

Thermetrics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This is a full time, permanent position.

Please submit resume & cover letter as a single PDF. Include “Service Engineer” in subject line.

Job Type: Full-time

Pay: $36.00 – $37.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All employees required to be vaccinated for COVID-19, masking while on-site. Customers/vendors also required to mask on-site.

Ability to commute/relocate:

• Seattle, WA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you travel internationally.

Education:

• Bachelor’s (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: Multiple Locations