Mountain Taxi, LLC Hiring for Taxi Dispatcher at Delta, CO Full Time

Taxi Dispatcher

Mountain Taxi, is one the fastest-growing taxi services on the Western Slope of Colorado providing transportation services to people throughout our region. Our mission is to provide timely, safe and comfortable public transportation, to people in need. Our growth is phenomenal, and the opportunities are endless.

As such, we are in immediate need of a person to handle our dispatching needs out of the Delta, CO headquarters.

Responsibilities:

• Serves as liaison between the company and public. You are our first impression to the world.
• Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes.
• Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time.
• Communicates all relevant details of driving assignments to drivers to ensure proper execution.
• Assist drivers with routing directions and directs them to perform special services when required.
• Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies.
• Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement vehicles and drivers when there is a problem on a route.
• Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
• Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
• Coordinates vehicle service and mechanical repairs with leadership to assure uninterrupted service delivery.
• Maintains high compliance to dispatch standard operating procedures.
• Handles customer concerns and requests for information in an expeditious and professional manner.
• Escalates unresolved issues to management as appropriate.
• Any additional job task as required.

Qualifications:

• High school diploma or equivalent, such as GED, required.
• Excellent communication skills with ability to adapt to changing situations and listen to feedback.
• A customer service- oriented mentality with attention to detail.
• Punctual with an emphasis on attendance
• Utilize computer software, proficient computer skills.
• Travel requirement (as a percent): <5% for occasional meetings.
• Must submit to and pass a drug test and background check.

Job Type: Full-time

Pay: $22.00 per hour

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Delta, CO: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching (Required)

Work Location: One location